article thumbnail

Customer Relationships Are a Waste of Time! Is This True? What Do You Think?

Beyond Philosophy

For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears turning toward long-term success.

article thumbnail

The Next Generation of Customer Success Leadership

Gainsight

We’ve evolved from being mostly an individual department focused on churn avoidance to a growth engine predicated on a companywide strategic focus on the customer and their outcomes and experiences. Customer Success in 2020—and beyond. In a lot of ways, customer success is growing up. Focused on defense (e.g., saves, prevention, etc.).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are You Proud Or Concerned About Your Digital First Impression?

Beyond Philosophy

Per the Electrical Engineering and Computer Science department at Harvard , most people form a first impression of a website in 500 milliseconds. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter.

article thumbnail

Ultimate Guide to Customer Success Org Structures

Gainsight

While they don’t need to have worked in management consulting, the skillset they need is that of a “Consultant.” management consulting). They may also own pre-sales (sales engineering) to link the entire client journey together. They should be very strong at collaborating with Sales and Product.

article thumbnail

‘Why Qualtrics’ – Sachin Goregaoker – Product Manager – Seattle

Qualtrics

I started life as an engineer and kept on collecting different experiences and perspectives in the industry that moulded me into the person I am today (at least professionally). As I met more of the PM and engineering team during the interviews, I was struck by their passion for the company, the mission, and the culture.

article thumbnail

4 Steps To Give Your Transformational Change A Chance

Gainsight

The marginal cost of third-party consultants is worth the investment to protect what may be impacting the customer experience and long-term annual recurring revenue. Data suggests that leveraging technology management consultants is a business staple that is here to stay : industry revenue was expected to grow 8.6%

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.