Beyond Philosophy

JANUARY 1, 2022

For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears turning toward long-term success.

Customer Relationship 103

Customer Relationship Engineering Management Consulting Start-ups 103

Gainsight

APRIL 26, 2019

We’ve evolved from being mostly an individual department focused on churn avoidance to a growth engine predicated on a companywide strategic focus on the customer and their outcomes and experiences. Customer Success in 2020—and beyond. In a lot of ways, customer success is growing up. Focused on defense (e.g., saves, prevention, etc.).

Management Consulting 79

Management Consulting NPS Engineering Sales 79

Beyond Philosophy

JANUARY 30, 2021

Per the Electrical Engineering and Computer Science department at Harvard , most people form a first impression of a website in 500 milliseconds. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter.

Social Media 78

Social Media Management Consulting Retail Engineering 78

Gainsight

FEBRUARY 9, 2022

While they don’t need to have worked in management consulting, the skillset they need is that of a “Consultant.” management consulting). They may also own pre-sales (sales engineering) to link the entire client journey together. They should be very strong at collaborating with Sales and Product.

Engineering 52

Engineering Management Consulting Sales NPS 52

Qualtrics

DECEMBER 20, 2018

I started life as an engineer and kept on collecting different experiences and perspectives in the industry that moulded me into the person I am today (at least professionally). As I met more of the PM and engineering team during the interviews, I was struck by their passion for the company, the mission, and the culture.

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

Gainsight

APRIL 12, 2022

The marginal cost of third-party consultants is worth the investment to protect what may be impacting the customer experience and long-term annual recurring revenue. Data suggests that leveraging technology management consultants is a business staple that is here to stay : industry revenue was expected to grow 8.6%

Customer Journey Map 52

Customer Journey Map Management Consulting Start-ups B2B 52

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132