Gainsight

APRIL 26, 2019

We’ve evolved from being mostly an individual department focused on churn avoidance to a growth engine predicated on a companywide strategic focus on the customer and their outcomes and experiences. Measures NPS and retention solely. Customer Success in 2020—and beyond. In a lot of ways, customer success is growing up.

Management Consulting 79

Management Consulting NPS Engineering Sales 79

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Gainsight

FEBRUARY 9, 2022

While they don’t need to have worked in management consulting, the skillset they need is that of a “Consultant.” Indeed, in a high-touch business, expansion is often an essential part of long-term relationship management. NPS or reference ability). NPS or reference ability). management consulting).

Engineering 52

Engineering Management Consulting Sales NPS 52