Callminer

JULY 18, 2019

Is topic modeling supervised machine learning (ML)? We have built a powerful set of tools that can build unsupervised ML topics, but as you know any unsupervised still needs some human intervention, just not in creation. Let’s say the customer is interested in determining the factor that effect NPS score.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

AI 52

AI ML Machine Learning Artificial Intelligence 52

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Suresh Akula, co-founder and Chief Technology Officer of VOZIQ, highlighted Offer Optimization Engine, one of the latest additions to the operationalization suite of VOZIQ AI, to illustrate what distinguishes VOZIQ AI from competitors.

AI 40

AI Artificial Intelligence ML Engineering 40

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

AI 40

AI ML Machine Learning Artificial Intelligence 40

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: I’ve heard about NPS and CSAT and used them quite a bit in the past, but I’d love to hear a little bit more about how you measure customer effort.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. NPS surveys can be conducted at any point along the customer journey and provide valuable insights for prospective customer segmentation.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52