Callminer

JULY 18, 2019

Is topic modeling supervised machine learning (ML)? We have built a powerful set of tools that can build unsupervised ML topics, but as you know any unsupervised still needs some human intervention, just not in creation. Let’s say the customer is interested in determining the factor that effect NPS score.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: I’ve heard about NPS and CSAT and used them quite a bit in the past, but I’d love to hear a little bit more about how you measure customer effort.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

JANUARY 10, 2019

Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. Maybe there’s more of a route to success for businesses like ours that charge money for their products.

ML 143

ML Start-ups Machine Learning B2B 143

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

ML 52

ML AI Machine Learning Artificial Intelligence 52

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

ML 40

ML AI Machine Learning Artificial Intelligence 40

SurveySensum

FEBRUARY 24, 2025

Search Engine Optimization: Identifies trending keywords and topics to improve search rankings. Correlate Sentiment with CX Metrics – Align sentiment analysis with NPS, CSAT, and CES scores to uncover issues affecting customer experience. Sentiment Analysis Applications: 1.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Suresh Akula, co-founder and Chief Technology Officer of VOZIQ, highlighted Offer Optimization Engine, one of the latest additions to the operationalization suite of VOZIQ AI, to illustrate what distinguishes VOZIQ AI from competitors.

AI 40

AI Artificial Intelligence ML Engineering 40