Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: I’ve heard about NPS and CSAT and used them quite a bit in the past, but I’d love to hear a little bit more about how you measure customer effort.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Intercom

NOVEMBER 30, 2021

NPS, CSAT, and CES surveys: InMoment. You can connect InMoment with Intercom to empower your team to send NPS, CSAT, and CES surveys directly in the Messenger at relevant moments in your customers’ journey. Ditch the copying and pasting between tools and pinging your engineering team to help out. CRM: Salesforce.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”.

Retail 110

Retail CX NPS Touchpoint 110

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

eglobalis

DECEMBER 17, 2024

Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny. Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Implement regular NPS surveys to gauge customer loyalty and satisfaction. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

CommBox

MARCH 26, 2023

Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. Gathering feedback When you make ChatGPT part of your chatbot team, you can use conversational AI to collect NPS and CSAT customer feedback without redirecting customers or using popups.

CX 52

CX AI Sentiment Analysis Omnichannel 52

SurveySensum

FEBRUARY 11, 2022

The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. Using the Listening Engine, you can directly listen and respond to customers. Survicate enables you to design NPS surveys easily without using any code. Effortless and quick to update. Easy to use interface.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

MARCH 26, 2024

Pros Seamless integration with external apps Wide collaboration options Cons Needs more advanced survey engines Complicated UI Source: G2 , Zoho Survey Reviews, April 20, 2022. It provides a sentiment analysis tool and word cloud generator. It has features to define user access roles to ensure client and feedback data security.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Pros Seamless integration with external apps Wide collaboration options Cons Needs more advanced survey engines Complicated UI Source: G2 , Zoho Survey Reviews, April 20, 2022. It provides a sentiment analysis tool and word cloud generator. It has features to define user access roles to ensure client and feedback data security.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

ProProfs

APRIL 5, 2022

Well-timed ads on the biggest search engine in the world. Well-timed ads on the biggest search engine in the world. Sentiment analysis powered by IBM Watson . NPS surveys with in-depth tracking functionalities . NPS surveys with in-depth tracking functionalities . AI-powered sentiment analysis.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Direct customer interaction and response through the Listening engine. Easy setup of NPS dashboards for individual departments. Effective contact management via directories.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

InteractionMetrics

MARCH 20, 2025

But really, its the engine that drives improvements in the customer experience. At its core, Medallia focuses on real-time insights that reveal overarching sentiment and pinpoint specific touchpoints influencing NPS, CSAT, or loyalty. Its proprietary NLP engine identifies high-impact pain points (e.g.,

CX 52

CX Social Media Contact Center Compliance 52

Gainsight

MAY 13, 2020

CS and Product teams worked together to pivot the roadmap and new inputs were used to calculate the post-COVID-19 health score resulting in a 1% decrease in churn and an increase of 20 points in NPS scores. We’ve all heard the saying “Everyone is in Sales.”

Sentiment Analysis 59

Sentiment Analysis NPS Start-ups Government 59

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52