Engineering NPS Text Analytics 
eglobalis
MARCH 30, 2025
For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment.
SurveySensum
FEBRUARY 24, 2025
While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. Lets discuss the key differences and applications of sentiment analysis vs text analytics.
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Gainsight
OCTOBER 4, 2023
And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. And customers enjoy an improved digital experience with a smarter self-service engine. Enter Horizon AI. What’s Horizon AI?
SurveySensum
APRIL 16, 2025
Whether gauging NPS , CSAT, or product experience, CRM polls transform customer feedback into useful information guiding retention and development. Your company is a machine; your CRM system is the engine; however, without accurate, real-time customer insights, it will not function at maximum performance. Use rating scales (e.g.,
SurveySensum
JANUARY 20, 2025
Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. Web search results are always biased towards web pages that are search engine optimized.
SurveySensum
NOVEMBER 23, 2023
What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?
Gainsight
MAY 23, 2019
Planned enhancements broaden the scope of PX analytics capabilities and offer new tools and channels to engage users. Enablement Engine. Voice-of-the-Customer Text Analytics: Surveys are certainly an important source for understanding what your customers are thinking – but it is only one point of interaction.
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