Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

JANUARY 24, 2023

Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). The addition of sentiment analysis empowers sales reps to know each customer and prospect emotional state and intent, driving emphatic engagement.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

CommBox

MARCH 26, 2023

Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. Feedback analysis ChatGPT can take customer feedback, like reviews and social media posts, and analyze them to produce actionable feedback data. And Google has unveiled Bard , a ChatGPT competitor.

CX 52

CX AI Sentiment Analysis Omnichannel 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

AUGUST 3, 2023

The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 11, 2022

Using the Listening Engine, you can directly listen and respond to customers. The tool has Predictive Intelligence and Analysis that collect customer data from various sources to know more about them and drive meaningful communication. . It is one of the best choices for large enterprises. . Best features. Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Direct customer interaction and response through the Listening engine. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SugarCRM

JUNE 6, 2022

Growth is a business priority for our customers and us, so at Sugar, we strive to become your growth engine. We’ve streamlined customer interactions making it easier to sell to, and support customers, acknowledging that omnichannel communication has gone mainstream. Let’s see how we have managed it!

Artificial Intelligence 26

Artificial Intelligence Sentiment Analysis CRM Outlook 26

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold. Seamless Integration: Integrate without stress as it seamlessly fits your existing tools and platforms.

CX 52

CX Customer Experience Social Media Text Analytics 52

Retently

OCTOBER 23, 2024

How did you hear about our store (social media, referral, search engine, etc.)? Centralized data is extremely important as we move to omnichannel sales and operations. Survey Questions to Ask: On a scale of 0-10, how likely are you to recommend our store to a friend or colleague? You slice and dice it and take action.

Retail 110

Retail CX NPS Touchpoint 110

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. But really, its the engine that drives improvements in the customer experience. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

APRIL 15, 2025

Best Features Text & sentiment analysis Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. Predictive AI The predictive AI engine provides quick insights in real-time to identify customer trends and patterns.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52