SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). Record and analyze individual feedback to tailor experiences.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

NOVEMBER 8, 2023

Better omnichannel communication : Chatbots can be used on multiple digital platforms such as SMS, WhatsApp, Instagram, SMS, etc. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns. What more could you strive for?

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. Using the Listening Engine, you can directly listen and respond to customers. You can easily gather and collaborate all types of customer experience data with its automated analytics. . Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

APRIL 15, 2025

Best Features Ultimate listening It enables you to capture real-time feedback and extract text from it instantly. Predictive AI The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. This VOC analytic appevaluates the meaning of texts and classifies them into themes.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Hodusoft

JANUARY 17, 2025

We have engineered our HoduPBX’s call routing feature to efficiently route all incoming calls to the right agents in a minimal amount of waiting time. Lack of Omnichannel Communication In today’s time, a majority of people own smartphones and they would prefer to contact businesses using various other channels than audio calls.

Customer Satisfaction 52

Customer Satisfaction Omnichannel Artificial Intelligence Text Analytics 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52