Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

CommBox

JANUARY 18, 2024

Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. Ask yourself the basic questions like what existing procedures and processes are in place that need improvement? Where can we streamline processes or contribute value for both your customers and internal teams?

AI 98

AI Unstructured Data Engineering Start-ups 98

SurveySensum

JANUARY 20, 2025

The core advantage of sentiment analysis is that it can handle large volumes of omnichannel data consistently and accurately. The ability to process massive amounts of data consistently makes sentiment analysis an essential tool for gaining deeper insights into customer opinions and behavior. And it has an inherent flaw.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

SEPTEMBER 11, 2024

You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. We have a robust track record of designing and deploying tailored AI-powered omnichannel communication tools to various healthcare providers.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Ameyo Callversations

APRIL 21, 2022

But, if the marketing teams can provide real-time information about a safety hazard with the vehicle, the engineering teams can arrange for a recall before any major accident hurts the consumer and the brand’s image. The contact centers need to upgrade their tech stack to include data from the edge devices. banner_blog_1].

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29