eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. This helps organizations identify trends, sentiments, and areas for improvement. Furthermore, AI enables organizations to gather and analyze customer feedback at scale.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

AUGUST 12, 2024

These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Budget Constraints: In an environment of reduced marketing budgets, MarTech tools that demonstrate clear ROI, such as AI-driven analytics, are essential.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. As AI evolves, chatbots will become better.”

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Callminer

NOVEMBER 6, 2019

Data visualization also helps surface other valuable marketing analytics and performance indicators that might be important to your business – customer lifetime value, demand generation, marketing mix efficiency and sentiment analysis.” org; Twitter: @Loyalty360. Visualized data highlights unique opportunities.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. Predictive model scores, for example, are usually plugged into marketer-created rules that decide who receives which treatments.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106