Engineering, Social Listening and Unstructured Data

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Engineering

Social Listening

Unstructured Data

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI CX Sentiment Analysis Predictive Analytics

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Streamline customer engagement.

Social Media

Social Media CXM Unstructured Data Social Listening

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

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