ECXO

DECEMBER 25, 2024

154 Actionable Steps to Use Customer Experience to Fuel Growth Using customer experience (CX) as a growth engine requires strategic planning and execution. Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

eglobalis

JUNE 27, 2024

This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews. Platforms like Zendesk, Freshdesk, and Intercom help manage customer support and engagement through email, chat, social media, and phone.

Customer Experience 455

Customer Experience Net Promoter Score VOC Government 455

Intercom, Inc.

MAY 14, 2018

Social Media : Noisy and fragmented. 96%: The vast majority, almost 96%, of bloggers drive traffic through social media, with 64% through SEO and 58% through email marketing ( Orbitmedia, 2017 ). Content as a growth engine for your business. Social media. Email: Still relevant. Engagement. Conversion.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

ECXO

JULY 29, 2024

This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews. Platforms like HelpCrunch, LiveAgent, and Olark help manage customer support and engagement through email, chat, social media, and phone.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

ECXO

FEBRUARY 3, 2025

Thanks to social media and review platforms, unhappy customers now have megaphones to share their dissatisfaction. By anticipating customer needs, delivering personalized experiences, and solving problems before they arise, you can transform your sales process into a powerful engine for customer loyalty and business growth.

Sales 259

Sales Customer Experience E-commerce Start-ups 259

ECXO

JUNE 19, 2024

This speed allows designers and engineers to explore multiple scenarios, formats, shapes, and avenues simultaneously, something that traditional design methods could not accommodate even in digital design. The implementation of CAD models based on AI-generated concepts further streamlines the transition from design to engineering.

AI 386

AI Customer Experience Legal Manufacturing 386

Fonolo

OCTOBER 10, 2019

If you were to check your company’s social media mentions right now, there is a very good chance you would find customers trying to get your attention. Power , 67% of online users are leveraging social media to get in touch with companies for support. Some brands are funny on social media. According to J.D.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Intercom, Inc.

AUGUST 13, 2020

Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. At Sprinklr, their inside sales and community management teams have taken a different approach with social account-based marketing (ABM). million thanks to their cheeky Twitter presence.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

MAY 7, 2019

“People are much more inclined to share opinionated content on social media” And if no one can disagree with what you’ve produced it’s not going to start a conversation either. We’ve all worked with engineering teams who wouldn’t embrace that world view. Even “information” is opinionated.

Social Media 222

Social Media B2C Start-ups B2B 222

Customer Think

MAY 22, 2023

While traditional search engines like Google and Bing have been the go-to platforms for finding information, the rise of social media platforms has introduced a new player in the game: in-platform search. This article aims to […]

Social Media 52

Social Media Engineering Gaming 52

ECXO

MARCH 6, 2025

These tools can gather customer feedback from multiple channels (email surveys, web feedback forms, support calls, social media, etc.), Over time, CX becomes seen not as a cost centre but as a growth engine. analyse sentiment, and trigger alerts for immediate follow-up. but only if we continually align and prove its value.

CX Transformation 339

CX Transformation B2B CX Government 339

Intercom, Inc.

MARCH 19, 2019

Some of the most common paid customer acquisition methods are: Pay-per-click (PPC) ads : Small, text-based ads on Google and other search engines to drive direct response or brand awareness. Promoted social media : Promoted posts in your Facebook, Twitter or Instagram feeds. You pay every time someone clicks your ad.

Customer Acquisition 166

Customer Acquisition Social Media Engineering Start-ups 166

Intercom, Inc.

MAY 13, 2022

Search engine marketing where you strategically position your content at the top of search engine results. . Digital marketing , which relies on channels such as websites, social media platforms, and email. . When planning a digital marketing campaign, brands also look at the state of their owned, earned, and paid media.

Social Media 118

Social Media Engineering Customer Loyalty Sales 118

Callminer

FEBRUARY 4, 2021

Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. Now, so many more people are experiencing increased vulnerability, and hackers and social engineering cybercriminals are very aware. Second, inform customers of what you’ll never ask of them.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Retently

MARCH 11, 2025

Step 4: Moderating Social Media & Marketplace Queries Customer experience doesnt stop at email and chat, a CX Manager also regularly monitors: Amazon & Sephora product Q&A sections making sure common questions are answered. But how a business responds makes all the difference. Resolve issues, not just apologize.

CX 115

CX Customer Experience Net Promoter Score NPS 115

Intercom, Inc.

SEPTEMBER 3, 2020

Maria Gutierrez – Senior Director of Engineering. Maria Gutierrez: Hi, I’m Maria Gutierrez, and I’m senior director of engineering and co-site lead for our London office. I work with designers and engineers on our mobile SDKs. There’s our forum, social media, all kinds of different places.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Hodusoft

OCTOBER 17, 2024

This leads to customers repeating themselves when they have to switch different channels (phone, email, chat, social media). Chatbots Chatbots are AI-powered tools engineered to communicate like humans. Disjointed CX Many traditional call centers struggle to provide a unified customer experience (CX) to their customers.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Sprinklr

OCTOBER 22, 2021

The financial services industry is in the midst of a full-blown digital transformation, with social media and other digital channels squarely in the center. Today, 89% of advisors can attribute new client gains to their social media outreach. Take the risk out of your social media strategy.

Social Media 52

Social Media Compliance AI Government 52

Experience Investigators

OCTOBER 5, 2021

There are leaders who are engineers, writers, designers, and account managers. . Keep your finger on the pulse of social media, user reviews, and customer questions. Social media is a great place to check out what’s going right and not-so-right with your customer’s journey. . They are change agents.

CX 133

CX Social Media Contact Center Customer Journey Map 133

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For instance, if your social media ads perform better than email campaigns, double down on social.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

ECXO

JULY 26, 2023

By collecting and analysing data from various touchpoints, such as website visits, mobile app usage, social media interactions, and customer service interactions, companies can ensure consistent and personalised experiences across channels. It also offers real-time journey analytics, and journey optimisation.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

JANUARY 20, 2025

From social media reviews to survey responses, customer data is everywhere. For example , you just launched a new line of matte sunscreens for your skincare brand and you got a huge amount of responses across multiple social media channels like Twitter, Instagram, etc. And it has an inherent flaw. Some of them are: 1.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Steven Van Belleghem

APRIL 25, 2023

In the past traditional media were the key gatekeepers. Today for many people’s social media are the key gatekeepers. It means that they need to ensure that their website and social media profiles are optimized for search engines and filled with recent, appealing and up-to-date information.

AI 133

AI Social Media Artificial Intelligence Engineering 133

Customer Think

JUNE 26, 2023

Even traditional marketing practices seem outdated as digital marketing approaches such as search engine optimization, app store optimization, pay-per-click marketing, social media marketing, email marketing, and paid campaigns are way more cost-effective […]

Business Growth 98

Business Growth Social Media Engineering Innovation 98

Customer Service Life

NOVEMBER 10, 2022

With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue. Customers blast the company on social media because of some failure of the product or service.

Contact Center 132

Contact Center Text Analytics Engineering Social Media 132

SurveySensum

MARCH 10, 2025

Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. From live chats to chatbot interaction to social media conversations – data is everywhere but are you leveraging to improve the key areas of your business? How Does Conversation Analytics Work?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Conversation Agent

JULY 26, 2022

There are consequences to the business and the community beyond what happens to followers and fans in social media. For practical purposes, DuPont doesn't exist anymore,” said Abraham Lenoff, chemical engineering professor at the University of Delaware after DuPont merged with Dow Chemicals to create DowDuPont.

Social Media 99

Social Media Engineering 99

Beyond Philosophy

NOVEMBER 4, 2014

One Business-to-Business client talked to us about the smell of the engines they sell and how many Customers like that. Some trains in England have lavender pumped into the carriages to create a calming travel experience. Disney uses Popcorn and other smells to attract people to their services.

Retail 148

Retail Net Promoter Score Customer Experience Real Estate 148

Intercom, Inc.

OCTOBER 2, 2018

But you also enjoy the serendipity of learning from other disciplines or fields – marketers were curious about how engineers manage time, sales people liked to learn how designers apply psychology. We also have dedicated areas for Engineering and Product & Design. Data visualization of blog user research.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Intercom, Inc.

DECEMBER 12, 2018

Buffer – social media publishing. Buffer allows you to manage your entire social media strategy from one place and collect reports from across your networks. Alternatives: Sprinklr, Sprout Social, Hootsuite, MeetEdgar. Alternatives: Unbounce. WordPress – CMS.

Technology 223

Technology Technology B2C B2B 223

Retently

NOVEMBER 21, 2018

The idea was straightforward – Apple asked users to share photos they took with their iPhones on social media, using a designated hashtag. To do that, they started the Cisco Champions program , a community initiative that encouraged said advocates to talk about Cisco’s brand across their networks and social media channels.

Social Media 111

Social Media Net Promoter Score NPS Start-ups 111

Uniphore

JULY 21, 2021

Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on. While many companies just assume customers can find a solution by “Googling it,” the truth is that pages need to follow search engine optimization (SEO) best practices to be easily discovered.

Customer Service 130

Customer Service Contact Center Social Media Engineering 130

Comm100

OCTOBER 13, 2022

Having an effective online presence today starts with search engine optimization (SEO). Strong SEO will ensure that your website ranks high on search engines like Google, directing the traffic of students to your site and drastically improving the visibility of programs offered. Social media presence.

Social Media 97

Social Media Education Omnichannel Engineering 97

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Common data sources for both include product reviews, social media posts, emails, call transcripts, and survey responses.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Zendesk

APRIL 18, 2022

Online lead sources, which we’ll cover in more detail below, include: Social media. Search engines. Social media. Social media marketing is the current darling of lead generation, with TikTok and Instagram influencers erupting as the new frontier for B2C marketing. Email campaigns. Virtual events.

Social Media 98

Social Media CRM B2B B2C 98