Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Is it ensuring you’re ahead and on top of any negative feedback?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” And you don’t need as much hand engineering of features.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Confirmit

AUGUST 7, 2019

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources. Leading MR agencies use the Confirmit Horizons platform as the engine of their business.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

Hodusoft

OCTOBER 17, 2024

This leads to customers repeating themselves when they have to switch different channels (phone, email, chat, social media). Chatbots Chatbots are AI-powered tools engineered to communicate like humans. Disjointed CX Many traditional call centers struggle to provide a unified customer experience (CX) to their customers.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SurveySensum

JANUARY 20, 2025

From social media reviews to survey responses, customer data is everywhere. With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. And it has an inherent flaw.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. The contact centers need to upgrade their tech stack to include data from the edge devices. In addition, they can also help to improve service levels and quality metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52