Customer Experience Matrix

MARCH 3, 2017

The system can accept feeds from major advertising systems ( GoogleAdwords , Bing , Facebook Ads ), from Web analytics ( Google Analytics , Mixpanel ), and various data stores ( MySQL , Amazon Redshift and S3 , MongoDB , Apache Hive , etc.). CaliberMind has embedded a third-party data load and transformation tool to manage such inputs.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

Customer Experience Matrix

NOVEMBER 24, 2016

My previous posts about Journey Orchestration Engines (JOEs) have all pointed to new products. The system is also powerful in being able to connect to nearly any type of data stream, including social, mobile, and Internet of Things devices as well as traditional structured data. But some older systems qualify as well.

Predictive Analytics 54

Predictive Analytics Structured Data Engineering Sales 54

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Both techniques transform raw text into structured data that can be analyzed for patterns and trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

DMG Consulting

FEBRUARY 25, 2019

Powerful speech engines, increasingly delivered via the cloud, send reminders to agents to give required disclosures within prescribed time frames, identify potential fraud situations before protected information is released, and deliver timely guidance on the right product or service.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. No engineering skill is required.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Gainsight

APRIL 8, 2019

Data from Support tickets your customers have opened. Unstructured data. Semi-structured data. Data from documents shared between you and your customer. Structured data. Typical account data from your CRM. Log files that include a record of activity, such as email logs. The Solution.

Technology 45

Technology Technology Structured Data Unstructured Data 45

Zendesk

APRIL 16, 2021

So, it’s a combination of having good search engine optimization (SEO) and ranking for posts, and then once someone reads that post, having some kind of gated content that pertains to that topic. Let CNBC, Yahoo, or ESPN do all the work on UX patterns and how to structure data, and apply that to your own blog.”.

Social Media 98

Social Media B2B Sales Start-ups 98

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . It has 27 channels and 128 sources to feed data into a centralized platform to generate insights. . Semantria is a cloud-based tool to recognize natural languages from words.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Customer Experience Matrix

AUGUST 30, 2012

The company said the coming year will bring enhancements to existing components including the blogging and search engine optimization applications. Cancel said HBase takes more resources than a conventional database engine but provides direct access to all details of each contact’s behavior history.

Social Media 84

Social Media Structured Data Engineering CRM 84

SurveySensum

APRIL 15, 2025

It has 27 channels and 128 sources to feed data into a centralized platform to generate insights. Predictive AI The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. Best Features Ultimate listening It enables you to capture real-time feedback and extract text from it instantly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52