SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. But whats the difference between the two? Arent they basically the same thing?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

DMG Consulting

FEBRUARY 25, 2019

Enhancements in speed and accuracy are yielding what speech analytics vendors have claimed to provide for years: accurate and timely insight to impact an ongoing conversation. The future of this process is analytics-enabled QM (AQM). Speech (and text) analytics provides the benefits of surveys with none of the work for customers.

AI 48

AI Machine Learning Text Analytics Predictive Analytics 48

SurveySensum

APRIL 16, 2025

Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management. SurveySensum takes this a step further with AI-powered text analytics software. This is how CRM surveys can help save the day.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 15, 2025

Best Features Ultimate listening It enables you to capture real-time feedback and extract text from it instantly. It has 27 channels and 128 sources to feed data into a centralized platform to generate insights. Predictive AI The predictive AI engine provides quick insights in real-time to identify customer trends and patterns.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52