Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.” Engineering org needs.

Engineering 151

Engineering Start-ups Technology Technology 151

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technology 216

Technology Technology Engineering Start-ups 216

Zendesk

MARCH 16, 2022

In 2021, Americans spent nearly $487 billion on technological products and services (a 7.5 This is where a sales engineer comes in. Sales engineer definition. Typical sales engineer career path. How to become a sales engineer. Sales engineer interview questions. Where to start as a sales engineer.

Engineering 98

Engineering Sales B2B Start-ups 98

Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. Practical experience. Innovative course design.

Engineering 104

Engineering Education Innovation Technology 104

ECXO

AUGUST 12, 2024

Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions. Continuous Personalization: Personalization engines and AI tools enable real-time customization, meeting customer expectations at every touchpoint.

Customer Experience 355

Customer Experience Predictive Analytics Social Media Machine Learning 355

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Start-ups Innovation Outlook 214

Intercom, Inc.

MAY 29, 2018

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. The shift from one type of job to another has highlighted for me the stark differences between different engineering disciplines. Being a Consultant Engineer.

Engineering 169

Engineering Technology Technology 169

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Engineering 177

Engineering Technology Technology Education 177

Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. Workflow Automation Ideas For Engineering and Construction Business Processes Here are ten innovative workflow automation ideas tailored […]

Construction 64

Construction Engineering Innovation Technology 64

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. There were inconsistent expectations for engineers depending on which team they ended up working on. Our on call went from being spread across more than 30 engineers to just 6 or 7.

Engineering 209

Engineering Start-ups Technology Technology 209

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. These engines analyse customer behaviour, preferences, and purchase history to provide a more relevant and customized experience.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

ECXO

OCTOBER 17, 2024

Cutting-Edge Technology and Its Complexities With rapid advancements in technology, medical devices are becoming more sophisticated. These technological advancements, while incredibly beneficial, also demand user-friendly interfaces, excellent customer support, and continuous education for patients and healthcare providers.

Customer Experience 397

Customer Experience Healthcare Education Legal 397

Customer Think

SEPTEMBER 7, 2023

One transformative thing that has emerged as a catalyst for business growth can be referred to as Digital Product Engineering. This dynamic approach combines cutting-edge technology with strategic thinking to design, develop, and […]

Engineering 49

Engineering Business Growth Innovation Technology 49

Customer Think

JULY 2, 2024

DPE is defined as engaging highly in developing and enhancing innovative products through engineering and digital techniques. The existing methods of conducting commerce are evolving, with the DPE being introduced as the new business model.

Engineering 52

Engineering Innovation Technology Technology 52

ECXO

JUNE 19, 2024

This speed allows designers and engineers to explore multiple scenarios, formats, shapes, and avenues simultaneously, something that traditional design methods could not accommodate even in digital design. The implementation of CAD models based on AI-generated concepts further streamlines the transition from design to engineering.

AI 378

AI Customer Experience Legal Manufacturing 378

Intercom, Inc.

OCTOBER 29, 2018

Are you using unfamiliar technologies or integrating with an API that you’ve not used before? Are there any new engineering processes that might slow things down? The post Embracing the deadline: How engineers benefit from delivery dates appeared first on Inside Intercom. Planning timelines is about more than just work.

Engineering 155

Engineering Start-ups Technology Technology 155

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Machine Learning Start-ups Technology 106

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Technology 223

Technology Technology B2C B2B 223

eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? Will it require significant engineering hours or new infrastructure? Challenges : Evaluating feasibility involves input from product teams, designers, R&D, engineers, and operations. Would a workaround or alternative solution better suit the customer?

Customer Feedback 441

Customer Feedback Innovation Compliance B2B 441

Customer Think

FEBRUARY 6, 2024

“Everyone within Publicis will become a data analyst, an engineer, an intelligence partner, with all the information they need at their fingertips to supercharge client growth.”

Engineering 45

Engineering Technology Technology 45

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

eglobalis

AUGUST 13, 2024

This symbiotic relationship has led to a continuous evolution in technology, pushing the boundaries of what customers expect and experience. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology.

CX 445

CX Innovation Manufacturing Technology 445

Intercom, Inc.

MAY 25, 2022

We exclusively build on top of a very small set of core technologies. This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. .

Engineering 252

Engineering Technology Technology Customer Experience 252

Logicalware

JANUARY 19, 2024

Customer service agents are extremely knowledgeable, but they are not trained engineers, plumbers or field operatives. Author: Simon Wilkinson Head of Public Sector The post How housing associations can leverage technology to enhance their repair processes appeared first on Puzzel United Kingdom.

Technology 52

Technology Technology Compliance Omnichannel 52

eglobalis

NOVEMBER 3, 2024

This process is particularly powerful in sectors with high trust requirements, such as technology and cybersecurity. Take the example of Cisco , which created a centralized CX team that coordinates efforts between engineering, sales, and customer support to manage complex B2B relationships.

CX 433

CX B2B Innovation Sentiment Analysis 433

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. I think Lambda is an amazing piece of technology, but it has its place. I like to think of them as stored procedures for the cloud.

Engineering 269

Engineering ML Technology Technology 269

ECXO

JUNE 25, 2024

This speed allows designers and engineers to explore multiple scenarios, formats, shapes, and avenues simultaneously, something that traditional design methods could not accommodate even in digital design. The implementation of CAD models based on AI-generated concepts further streamlines the transition from design to engineering.

AI 156

AI Customer Experience Legal Manufacturing 156

Customer Think

JANUARY 12, 2024

But a look into some well-known case studies will show how familiar you are with the technology. Let us start by first understanding what distributed computing systems mean. The term may seem somewhat alien. In distributed computing systems, multiple computers work together as a powerful single computer to resolve a common problem.

Engineering 69

Engineering Technology Technology 69

ECXO

OCTOBER 23, 2024

VtT (Voice to Text) technologies are a great add-on to the sentiment analysis as very often call logs that require manual input from the agent might miss some important points of the interaction. They track metrics like retention rates and engagement to gauge the success of their recommendation engine.

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? New software engineers quickly learn that a lot of complexity arises from error handling.

Machine Learning 281

Machine Learning ML Engineering Start-ups 281

Aquire

JULY 27, 2021

Cobrowsing technology has been a game-changer for companies. If you’re intrigued by this technology, check out our guide on the nuts and bolts of cobrowsing, its benefits, and how it’s different from screen sharing. Example of cobrowsing technology in action. The technical side of cobrowsing technology. Wondering how?

Technology 59

Technology Technology Customer Satisfaction Omnichannel 59

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Engineering 118

Engineering Technology Technology Education 118

Customer Think

AUGUST 20, 2024

The rapid rise of AI-powered search engines like Google’s Search Generative Experience (SGE), AI Overviews, SearchGPT, and Microsoft’s AI-enhanced Bing Copilot has sent shockwaves through the marketing world.

AI 64

AI Engineering Technology Technology 64

Intercom, Inc.

JULY 20, 2022

In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”. Because our set of technologies is relatively small, improvements happen regularly”.

Engineering 160

Engineering Technology Technology 160

Ameyo Callversations

APRIL 21, 2022

Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

ECXO

JANUARY 25, 2022

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software. He has extensive expertise in customer relationship management, customer decisions, and self-learning.

Customer Relationship Management 296

Customer Relationship Management Engineering Innovation CX 296