Engineering Technology Unstructured Data 
eglobalis
MARCH 30, 2025
[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Technologies enabling this include machine learning algorithms that learn from historical instances (e.g.,
Intercom, Inc.
SEPTEMBER 9, 2022
In the past five years, we’ve seen neural network technology really take off into its own. Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale.
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Customer Experience Matrix
SEPTEMBER 19, 2016
I delivered my presentation on the history of marketing technology last week at the Optimove CONNECT conference in Tel Aviv. The yellow areas represent the volume of technology available during each period. The real explosions in martech and data happen after the Internet appears in the 1990’s.
Hodusoft
OCTOBER 17, 2024
The call center sector is one such industry that can benefit from AI-powered technology. Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. It happens by design.”
CommBox
JANUARY 18, 2024
Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. The challenge in 2024? How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox
Ameyo Callversations
APRIL 21, 2022
Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.
Gainsight
APRIL 8, 2019
In addition to all of the individual features and apps, you need a solution that offers the underlying technology with the core capabilities needed to provide a solid foundation for all CS functionality. But why do you need these three technology edges? What’s more, is that all of that data comes in different formats: Type of Data.
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