Lumoa

MAY 16, 2024

Meanwhile, you can almost hear the prudent software engineers screaming: “This is not a process!” This iterative approach doesn’t always fit into the linear development pipelines that software engineers are accustomed to. In software engineering, quality is often about something working correctly or not.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

VOZIQ

DECEMBER 17, 2020

The blog presents three successful approaches to reducing costs utilizing customer experience and attrition gains: Reverse-engineer customer experiences. Our next goal in the new year is to make significant advances to our Predictive Text Analytics technology and enable the customer value leaders in their retention initiatives.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. Web search results are always biased towards web pages that are search engine optimized.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. Like what you’re reading? FINAL THOUGHTS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

PeopleMetrics

APRIL 15, 2015

Sure, a great team of software engineers and UX experts is important. Do you have text analytics integrated into your system? A Note to B2B Providers: Text analytics software works best with large volumes of data. A deep understanding of customer measurement (e.g.,

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

Gainsight

MAY 23, 2019

Planned enhancements broaden the scope of PX analytics capabilities and offer new tools and channels to engage users. Enablement Engine. Voice-of-the-Customer Text Analytics: Surveys are certainly an important source for understanding what your customers are thinking – but it is only one point of interaction.

Text Analytics 75

Text Analytics Engineering Machine Learning Voice of the Customer 75

DMG Consulting

FEBRUARY 25, 2019

Enhancements in speed and accuracy are yielding what speech analytics vendors have claimed to provide for years: accurate and timely insight to impact an ongoing conversation. The future of this process is analytics-enabled QM (AQM). Speech (and text) analytics provides the benefits of surveys with none of the work for customers.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

SurveySensum

APRIL 16, 2025

Your company is a machine; your CRM system is the engine; however, without accurate, real-time customer insights, it will not function at maximum performance. SurveySensum takes this a step further with AI-powered text analytics software. This is how CRM surveys can help save the day.

CRM 52

CRM Customer Feedback Touchpoint NPS 52

DMG Consulting

OCTOBER 10, 2022

Outlook for Interaction Analytics. Interaction (speech and text) analytics is celebrating its 20 th year in the commercial market. While we talk a great deal about interaction analytics, the majority of “interaction” analytics used in contact centers today is still just speech analytics.

Outlook 48

Outlook Text Analytics Contact Center Engineering 48

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

OCTOBER 3, 2024

A website optimization tool enhances your website’s performance by focusing on improving key aspects like speed, search engine rankings, and user experience. Boost your search engine rankings by optimizing content and technical aspects. Best Features AI-driven text analytics for in-depth feedback analysis.

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

Lumoa

JANUARY 7, 2021

Some text analytics tools allow you to measure these comments, so you can use this to measure this part of the journey. In this stage, customers are actively researching different brands and considering alternative products using search engines. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 78

Touchpoint Customer Journey Map Social Media Text Analytics 78

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. But because this comment starts off by doubling down favorably, it could throw some AI-based text analytics off.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.)

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

DMG Consulting

MARCH 31, 2019

It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce.

Contact Center 48

Contact Center Text Analytics Innovation Retail 48

DMG Consulting

JANUARY 24, 2023

Transcription that applies a speech-to-text engine to simultaneously convert all audio interactions into text, providing a visual map of the call. Speaker separation to distinguish between different speakers (customer and agent) in dual-channel recordings, in order to conduct analysis on the speaker-side audio.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. You can directly listen and respond to customers using the Listening engine. And not just that! The result? But wait, there’s more!

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Contact Center 48

Contact Center Artificial Intelligence Sentiment Analysis Text Analytics 48

SurveySensum

AUGUST 10, 2023

Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics. Use Experience Engineering Having a product with no friction is a dream every company dreams of and as much as we try to eliminate friction in the product, sometimes issues come up that require effort to resolve.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). Record and analyze individual feedback to tailor experiences.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Qualtrics

APRIL 13, 2021

Text iQ , our advanced AI and natural language processing tool that helps you understand deep customer sentiment and emotion from open text just got even more powerful. In the new way of work, where speed and agility can make or break a business, the ability to take action before an experience breakdown even occurs is game changing.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

SurveySensum

NOVEMBER 8, 2023

Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns. These surveys capture customer sentiments over time and provide valuable insights to enhance their experience. However, surveys alone are not sufficient for comprehending customer feedback.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. The customer feedback tool has innovative AI features like Sentiment Analysis Engine and Word cloud generator to extract helpful insights from feedback. How to close the feedback loop? Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 14, 2024

Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. Direct customer interaction and response through the Listening engine. Easy setup of NPS dashboards for individual departments.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. Using the Listening Engine, you can directly listen and respond to customers. When you have too many customer personas and a huge pool of audience, you really need to manage it. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Qualtrics

APRIL 5, 2021

Qualtrics makes it really easy to understand your results by viewing charts that make it easy to spot trends and then make decisions.” - Brandon O, Senior Product Design Engineer See all reviews. Powerful analytics.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

MARCH 6, 2025

Even if you're willing to trust text analytics to fill in gaps, relying heavily on AI to interpret a single open-ended question is risky. Text analytics tools are impressive and improving rapidly, but they're not foolproof. If your goal is to improve specific touchpoints based on recent experiences, NPS alone wont cut it.

Net Promoter Score 117

Net Promoter Score Text Analytics NPS Actionable Insights 117

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. Finally, we will have an updated, self-service survey engine released this year!

CX 90

CX Artificial Intelligence B2B Text Analytics 90