eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. Lets discuss the key differences and applications of sentiment analysis vs text analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SurveySensum

MARCH 10, 2025

Whether its chat, email, or call transcripts, valuable VOC is everywhere – but are you making the most of it? With the right text analytics software. What is Conversation Analytics? With SurveySensums text analytics software, you can gain real-time insights from every interaction. Lets find out how!

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

PeopleMetrics

APRIL 15, 2015

Why You Should Ask This Question: If you have survey design and Voice of Customer (VOC) expertise in house, this factor may seem unimportant to the overall success of your customer experience improvement program. the questions to ask, the actions that work, the barriers to support) will translate into a quality VOC solution.

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

DMG Consulting

FEBRUARY 25, 2019

Enhancements in speed and accuracy are yielding what speech analytics vendors have claimed to provide for years: accurate and timely insight to impact an ongoing conversation. The future of this process is analytics-enabled QM (AQM). VoC Unfiltered. This iframe contains the logic required to handle Ajax powered Gravity Forms.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52