eglobalis
MARCH 30, 2025
This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. Instead of explicitly asking How do you feel?, AI can infer customer sentiment from what theyre already saying or writing.
Intercom, Inc.
SEPTEMBER 9, 2022
Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. And you don’t need as much hand engineering of features. You can use a neural network.
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Customer Experience Matrix
SEPTEMBER 19, 2016
Although marketers have long talked about being customer- rather than campaign-centric, it’s not until the current crop of Journey Orchestration Engines (JOEs) that we see a thorough replacement of campaign-based methods. – itself mimicked practices developed for mechanical list technologies such as punch cards and metal address plates).
Hodusoft
OCTOBER 17, 2024
Chatbots Chatbots are AI-powered tools engineered to communicate like humans. This technology is crucial for analyzing customer sentiments and extracting insights from unstructured data, such as social media comments or open-ended survey responses. Here are some of those: 1.
CommBox
JANUARY 18, 2024
Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. Ask yourself the basic questions like what existing procedures and processes are in place that need improvement? Where can we streamline processes or contribute value for both your customers and internal teams?
Customer Experience Matrix
OCTOBER 29, 2017
Its architecture spans what I usually call the data, decision, and delivery layers, although Flytxt uses different language. To be a little more precise, Flytxt’s application layer uses API connectors to send messages to actual delivery systems such as Web sites and email engines.
SurveySensum
JANUARY 20, 2025
However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Tools like SurveySensum text and sentiment analysis simplify this process by automating the analysis of unstructured data and identifying underlying sentiments with ease.
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