CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320

Doing CX Right

FEBRUARY 24, 2023

The post Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty appeared first on Doing CX Right. Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.

Entertainment 59

Entertainment Customer Loyalty CX 59

eglobalis

NOVEMBER 5, 2024

included a foreword by actor and tech investor Ashton Kutcher, underscoring the book’s relevance in bridging entertainment, technology, and social media. His frameworks were well ahead of their time, becoming essential guides for brands seeking to cultivate meaningful connections online.

Innovation 391

Innovation CX Social Media Entertainment 391

Intercom, Inc.

MAY 14, 2018

But it’s not just entertainment that people are looking for. Software has one of the lowest averages (28%) while Arts & Entertainment has the highest (45%) ( HubSpot, 2018 ). Q&A: How do you decide what to write? Content as a growth engine for your business. Video marketing. They want to solve problems and learn new things.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

eglobalis

NOVEMBER 19, 2024

Sony, in Japan, integrates AI in its HCI (Human-Computer Interaction) systems to create adaptive gaming and entertainment experiences. Crafting Intelligent Interfaces for Human Interaction AI is being used to design interfaces that improve how users interact with technology.

B2B 451

B2B Agriculture CX AI 451

Intercom, Inc.

DECEMBER 31, 2019

Maybe the rise of streaming spells the end of the mainstream – while we were once part of a collective audience of a common popular culture, but the profusion of choice has increasingly atomized our entertainment.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Win the Customer

JUNE 23, 2015

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. If […].

Gaming 122

Gaming Technology Technology Entertainment 122

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. Nobody was listening when these call center agents were ranting about their everyday challenges. That’s quite unfortunate because your frontline staff have very important insights to share. Well, at least, we tried. Jacada's Call Center Life: 2021 Edition.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Customer Think

AUGUST 13, 2021

From financial services to healthcare to retail, gaming, media and entertainment — and anything and everything in between — organizations have been forced to adapt as many normal business operations were suspended due to […].

Entertainment 120

Entertainment Healthcare Retail Gaming 120

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Customer Think

APRIL 22, 2021

Yes, OTT platforms saw tremendous growth, and they became a major source of entertainment for users. One of the industries that benefitted from the COVID-19 pandemic is the OTT industry (Over-The-Top). As per Statista, OTT media revenue is predicted to reach over 167 billion U.S. dollars by 2025, more than twice the 83.3

Entertainment 116

Entertainment Technology Technology 116

ProProfs

JULY 3, 2020

During these trying times, an easy way to keep ourselves entertained and educated is just a click away. Whether it is about taking a fun quiz to kill some time or learning about a specific topic, quizzes are a great source of knowledge and entertainment. . Entertainment Quizzes. Cinema & Entertainment- Interactive Quiz.

Entertainment 99

Entertainment Sports Social Media Finance 99

Customer Think

DECEMBER 28, 2021

A COVID-19 study indicated that even more people opted for older shows for entertainment […]. Let’s not even get into the world of anime; it’s almost like all the shows we loved as kids are finding their way back into the spotlight.

Entertainment 111

Entertainment 111

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Know what you sell. Happy employees beget happy customers.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Intercom, Inc.

APRIL 6, 2020

It’s an honest and entertaining talk that anyone who manages people will benefit from. He shared insights such as how all behavior – good and bad – can scale and how you can manage that as well as the need for hierarchy, even at an early stage.

Engineering 181

Engineering Entertainment 181

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

Entertainment 125

Entertainment Customer Experience Sales 125

ECXO

APRIL 10, 2024

The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection. This quantum-inspired approach can lead to stronger customer relationships, increased loyalty, and a competitive edge in the market.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Customer Think

NOVEMBER 10, 2022

Most people think of storytelling as a way to entertain or engage an audience. But did you know that storytelling can also be used in customer service? After all, people no longer respond to canned responses or scripted interactions. They want to see real people interacting with them, and they want helping solving their problems […].

Customer Service 105

Customer Service Entertainment 105

Steven Van Belleghem

MARCH 28, 2022

When you think about Mark Zuckerberg’s vision of the metaverse and all the opportunities that he sees there, it’s very clear that the next step will be convenience plus entertainment. Think about all the new forms of entertainment that will grow out of this intersection. Think about all the new ways of holding business meetings.

Entertainment 104

Entertainment CX Technology Technology 104

CX Network

JULY 24, 2023

The UK’s new Consumer Duty applies to banks, insurers and even some entertainment services – and it has the potential to re-write the rules around CX in multiple markets. Tony Crane explains.

Entertainment 96

Entertainment CX 96

Steven Van Belleghem

JULY 10, 2020

WeChat offers communication, payment, day-to-day transactions in your life (public transportation, your insurances…), media and entertainment solutions on one platform. By adding media and entertainment to their app, they are actually making the same choices as Facebook and Whatsapp are making. Now they are gearing up. Smart marketing.

Gaming 98

Gaming Entertainment Transportation Start-ups 98

Customer Think

FEBRUARY 4, 2024

If you manage to impress people with well-written, entertaining, and valuable content, there’s a […] If so, you’re in the right place! Blogging is one of the best ways to improve brand awareness, build customer loyalty, and win over new visitors.

Entertainment 85

Entertainment Customer Loyalty 85

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

Beyond Philosophy

JUNE 15, 2016

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty. eBay is trying to make the experience easy and personalized.

Entertainment 113

Entertainment Retail Customer Loyalty Customer Experience 113

Customers That Stick

JANUARY 23, 2020

You’ll find examples from a variety of fields, from healthcare, banking, and entertainment to small. 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers’ experience. Read the rest here. » » Related Stories Is Customer Service Dead?

Entertainment 103

Entertainment Healthcare Customer Service Customer Experience 103

Inside Customer Service

JULY 28, 2022

One recent story involved rallying the team to entertain fans even when the game itself was rained out. He frequently shares examples on LinkedIn of doing just that: solving problems by using the club’s customer service vision (and other principles) as a guide. Conclusion The best leaders talk about customer service a lot.

Customer Service 144

Customer Service Entertainment Gaming Start-ups 144

Intercom, Inc.

OCTOBER 9, 2019

Design your environment to fight the busy bandwagon of work and the infinity pools of entertainment. Allocate blocks of time for System 2 thinking that match your peak windows of energy. You can find great advice about this in Jake Knapp ‘s book Make Time: How to Focus on What Matters Every Day.

Entertainment 201

Entertainment Start-ups 201

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 118

Entertainment Engineering Education Customer Satisfaction 118

Experience Investigators

AUGUST 6, 2024

About David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, ( www.davidavrin.com ) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world.

CX 109

CX Entertainment Innovation Customer Experience 109

Beyond Philosophy

JANUARY 18, 2016

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. He was roused, where it appeared he would get to work.

Entertainment 109

Entertainment Social Media Start-ups Customer Experience 109

Steven Van Belleghem

JUNE 23, 2021

JetBlue automatically credited the TrueBlue accounts of every person on the flight $100 when in-flight entertainment didn’t work. Coursera created new content and aimed it at exactly what customers needed during an uncertain time.

CX 104

CX Customer Experience Entertainment Retail 104

MyCustomer Experience

SEPTEMBER 21, 2023

At a time when mobile devices enjoy peak adoption rates, it is natural for their respective app stores to be flooded. This trend applies. 21st Sep 2023 By nidhi prakash Content Outreach and Community Manager

Entertainment 40

Entertainment 40

Intercom, Inc.

JULY 9, 2019

For example, when someone fires up a video game after a long day, their Job-to-be-Done is to be entertained and distracted by their pursuit of success. Great onboarding starts with a clear understanding of what problem your customers buy your product to solve. The first use experience should help trial users solve their problem.

Gaming 196

Gaming Entertainment Start-ups Sales 196

Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

Customer Service 81

Customer Service Entertainment 81

Conversation Agent

OCTOBER 21, 2022

Ridicule may be entertaining, but it's rarely productive. Perhaps cucumber on pizza (must be a British thing) can paper over the Government's embarrassment for the ridiculous twists and turns of the last few days. But the resignation of a Prime Minister is an opportunity for introspection.

Entertainment 84

Entertainment Government 84

Steven Van Belleghem

FEBRUARY 7, 2022

This is an approach mostly leveraged by the entertainment industry, but the attendance numbers are pretty impressive and well worth our attention: 2.3M Lindsey McInerney, Global Technology and Innovation Director at Anheuser-Busch InBev believes that “The future of sports, media, and entertainment is virtual. 5. Virtual Events.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78