Beyond Philosophy

JULY 19, 2016

The move toward putting the end user’s wants and needs at the center of an organizational strategy (optimizing the customer experience) is being adopted everywhere, beyond the hospitality and retail settings where it was first envisioned to every area of business, including B2B, healthcare and even the federal government.

Education 68

Education Entertainment Hospitality Hospitality 68

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Labor shortages are being observed across industries, driven by several factors including worker hesitation due to the pandemic, generous unemployment and stimulus payments, and ongoing childcare challenges.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

1 to 1

OCTOBER 30, 2024

The report’s respondents represent an array of business sectors, from banking and financial services to technology, transportation, insurance, hospitality, travel, entertainment, retail, and the public sector. Despite the diversity, the findings led to five discoveries relevant to all business verticals heading into 2025.

Contact Center 26

Contact Center Retail Transportation Entertainment 26

Kate Nasser

MAY 4, 2019

If you mean more than entertain them, here are guaranteed steps to wow 'em. Do you want to make customers smile? Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.

Entertainment 69

Entertainment CX Sales Hospitality 69

Intercom, Inc.

AUGUST 20, 2020

Most people drive when they’re listening to podcasts, or they’re working out, or they’re doing something to entertain the eyes, which takes the burden off of the person who is making the audio, because that burden then goes to the listener. The fallout from hyperstimuli.

Technology 243

Technology Technology Social Media Start-ups 243

Confirmit

MARCH 22, 2020

Depending on survey audience, surveying would be viewed as inappropriate (education/schools/universities, healthcare/hospitals, travel/hospitality/dining, entertainment, businesses where respondents are displaced from their normal workspace and largely inaccessible), and would most likely be seen as such.

Customer Experience 52

Customer Experience Hospitality Hospitality B2C 52

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. What is guest experience?

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

Confirmit

APRIL 19, 2020

Depending on survey audience, surveying may be viewed as inappropriate under the circumstances (travel/hospitality/dining, entertainment, businesses where respondents are displaced from their normal workspace and largely inaccessible).

Entertainment 78

Entertainment Hospitality Hospitality Healthcare 78

Qualtrics

JUNE 26, 2020

Koç Holding incorporates more than 40 subsidiaries operating in sectors such as oil refinery, automotive production, durable goods, financial services , hospitals , retail , hotels , higher education , and more. Additionally, more than 50 employee profiles were identified in the subsidiaries; and actions were taken accordingly.

Sports 46

Sports Hospitality Hospitality Entertainment 46

Return Customer

JULY 8, 2015

Live video is the perfect tool to make your site more hospitable. They consistently engage with followers by asking questions, running competitions and posting attractive, interesting and entertaining photos and videos. Ikea and Sephora certainly know how to dominate social media, and make excellent use of Pinterest and intagram.

Customer Service 120

Customer Service Social Media E-commerce Retail 120

Ameyo Callversations

SEPTEMBER 8, 2021

The agent entertains the caller and ends it with a call disposition. Businesses uses auto dialers in various settings and industries, including sales, health care, education, and hospitality. Inbound call centers answer the incoming calls of the business. What is Outbound Call Center?

Social Media 93

Social Media Contact Center Sales Entertainment 93

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Steven Van Belleghem

SEPTEMBER 15, 2020

Another industry-jump is that to the entertainment sector. The H&M Foundation arranged its vast supply chain to produce personal protective equipment to be distributed to hospitals around the globe and gave global aid to organizations via access to it is social media platforms, so as to spread messages of health and safety.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Steven Van Belleghem

APRIL 20, 2021

In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs?a In this book, he turns his attention to major disrupter, Airbnb. a feat unparalleled in the shared economy. How to provide phenomenal customer service in the shared economy.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Qualtrics

SEPTEMBER 8, 2021

There he helped expand the entertainment giant’s perception of guest satisfaction beyond isolated on-property visits. A common argument he hears is that patients aren’t consumers because healthcare is a necessity – a person typically doesn’t choose to be in the hospital, for example. Lessons from the happiest place on Earth.

Healthcare 26

Healthcare Entertainment Hospitality Hospitality 26

Aquire

JANUARY 16, 2022

They can serve as a source of entertaining discussions about the weather, movies, and more. Clinic or hospital contact centers don’t get overwhelmed with basic queries, and patients can get quick answers about topics that worry them. Learn more about chatbots in customer support. Chatbot use cases for customer engagement.

Government 52

Government Healthcare Retail AI 52

Intercom

MAY 4, 2023

You know all of this from hospitality – I know all of it from business to business.” A good hospitality example is when someone comes in at 2:00 PM and still wants to have breakfast, but they’re setting up for lunch. But this is great because that’s entertainment. Does never work for you?”

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. He specializes in customer service, customer experience, company culture, and hospitality.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

AUGUST 11, 2020

It is unclear that the researcher is asking about movies vs. other forms of paid entertainment. For instance, a hospital might use an Excellent - Very Good - Good - Fair scale where “Fair” is the lowest customer satisfaction point because they believe “Fair” is absolutely unacceptable and requires correction.

Government 52

Government Entertainment Hospitality Hospitality 52

Qualtrics

OCTOBER 24, 2019

You could offer a range of project streams such as decoration, entertainment, ways to minimize lines and wait-times, and promotional activities, as well as leaving an open forum for staff to come up with their own suggestions on activities. You can also look into rewards that link the employee experience and the customer experience together.

CX 32

CX Entertainment Hospitality Hospitality 32

Customer Bliss

JULY 7, 2016

I’m honored that we have had 12 guests in my podcast series, with the most senior leaders from the insurance, entertainment, not for profit, healthcare, automotive, library system, government, technology and car rental industries. We want money going to the hospital. Jude Donor experience to many for the first time.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Beyond Philosophy

FEBRUARY 10, 2020

Examples could be Apple moving from equipment and into entertainment, or Dyson moving from vacuums into fans. For example, we did work with Memorial Herman Hospital System in Houston many years ago that wanted to improve their patient experience. Now that we had revealed the actual unmet need, the hospital system could address it.

Hospitality 172

Hospitality Hospitality Business Growth Customer Acquisition 172

Qualtrics

OCTOBER 15, 2019

You could offer a range of project streams such as decoration, entertainment, ways to minimize lines and wait-times, and promotional activities, as well as leaving an open forum for staff to come up with their own suggestions on activities. You can also look into rewards that link the employee experience and the customer experience together.

CX 20

CX Entertainment Hospitality Hospitality 20

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. The insurance is offered around the world, with the exception of countries subject to economic sanctions by the UN or the Brazilian government.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Qualtrics

JUNE 30, 2020

We had all sorts of, celebrities and, and, you know, artists and entertainment plus of course, hundreds and hundreds of tracks that people, so a few as sort of the pandemic hit. And in certain industries are being up, you know, there's complete upheaval in the travel hospitality space right now. You got more and more people at home.

Start-ups 26

Start-ups Innovation Government Technology 26