Ameyo Callversations

SEPTEMBER 8, 2021

Machine or human at the inbound call center understands the need of incoming calls and routes it to the concerned agent/department. The agent entertains the caller and ends it with a call disposition. Businesses uses auto dialers in various settings and industries, including sales, health care, education, and hospitality.

Social Media 93

Social Media Contact Center Sales Entertainment 93

Steven Van Belleghem

SEPTEMBER 15, 2020

I have written many pieces on how companies can respond to these voice gatekeepers and the evolution of marketing to machines, among which “ Three scenario’s for your brand in the future ”, if you would like to know more. Another industry-jump is that to the entertainment sector.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. He specializes in customer service, customer experience, company culture, and hospitality.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52