Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Shep Hyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. The generation that grew up behind cell phones may be very vocal on social media, but most of them are unwilling to provide face-to-face feedback. How to Use Customer Feedback to Improve Performance.

Social Media 57

Social Media Entertainment Sports Customer Feedback 57

SurveySensum

SEPTEMBER 25, 2024

Chick-fil-A Why They’re Great: Chick-fil-A’s success all boils down to their unwavering commitment to hospitality and a customer-centric approach. Impact: Chick-fil-A has a clear focus on the values, which are hospitality, high quality, and customer-obsessed. Power’s 2024 survey, which is above the industry average of 676.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Return Customer

JULY 8, 2015

Ongoing social engagement. If you’re in ecommerce, to attract Millennials, you simply must be active on all social media platforms, especially those that are based on images, such as Instagram and Pinterest. Live video is the perfect tool to make your site more hospitable. And it works. Clear path to purchase.

Customer Service 120

Customer Service Social Media E-commerce Retail 120

Ameyo Callversations

SEPTEMBER 8, 2021

In the age of chats and social media, the call center is still a key to manage customer queries. However, the increased popularity of social media and chats has not diminished the value of the traditional customer service channel, i.e., voice. The agent entertains the caller and ends it with a call disposition.

Social Media 93

Social Media Contact Center Sales Entertainment 93

Steven Van Belleghem

OCTOBER 20, 2020

For instance, they offer commerce in a social media context. Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals.

Hospitality 98

Hospitality Hospitality Government E-commerce 98

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52