Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Labor shortages are being observed across industries, driven by several factors including worker hesitation due to the pandemic, generous unemployment and stimulus payments, and ongoing childcare challenges.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Confirmit

MARCH 22, 2020

Depending on survey audience, surveying would be viewed as inappropriate (education/schools/universities, healthcare/hospitals, travel/hospitality/dining, entertainment, businesses where respondents are displaced from their normal workspace and largely inaccessible), and would most likely be seen as such.

Customer Experience 52

Customer Experience Hospitality Hospitality B2C 52

Qualtrics

OCTOBER 24, 2019

You could offer a range of project streams such as decoration, entertainment, ways to minimize lines and wait-times, and promotional activities, as well as leaving an open forum for staff to come up with their own suggestions on activities. You can also look into rewards that link the employee experience and the customer experience together.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

You could offer a range of project streams such as decoration, entertainment, ways to minimize lines and wait-times, and promotional activities, as well as leaving an open forum for staff to come up with their own suggestions on activities. You can also look into rewards that link the employee experience and the customer experience together.

CX 20

CX Entertainment Hospitality Hospitality 20