Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. Thoughts on innovation. Zara Burke , Lead Editor. Beth McEntee , Senior Marketing Enablement Editor.

Innovation 196

Innovation Engineering Start-ups Entertainment 196

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Some of the best innovations come out of solving real problems.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Intercom, Inc.

APRIL 29, 2021

It’s a bit different than media companies, where all they want is to entertain and create engagement. In the end, if you’re a SaaS company, or an agency selling services, you ultimately want to create this funnel where, at some point, there is an acquisition element to it. Dee: Absolutely.

Innovation 118

Innovation B2B Start-ups Education 118

Execs In The Know

SEPTEMBER 9, 2024

On Wednesday, September 25, immerse yourself in innovation and inspiration at the Innovations Lab & Cocktail Hour, a perfect blend of learning and socializing. The Welcome Reception allows you to meet fellow attendees and form connections that will be valuable throughout the week.

Entertainment 104

Entertainment Innovation CX Customer Experience 104

Experience Investigators

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

CX 109

CX Entertainment Innovation Customer Experience 109

Steven Van Belleghem

FEBRUARY 7, 2022

Or how could you even disrupt it, with clever innovation approaches? Louis Vuitton has “Louis The Game”, a video game that combines its heritage, innovation, and NFT art. This is an approach mostly leveraged by the entertainment industry, but the attendance numbers are pretty impressive and well worth our attention: 2.3M

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Execs In The Know

JANUARY 31, 2024

CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections. Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences. Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement.

Entertainment 111

Entertainment Start-ups CX Innovation 111

Steven Van Belleghem

JANUARY 26, 2022

People like to be entertained, to be wowed, to be surprised. When I spoke to Disney’s former Head of Innovation and Creativity, Duncan Wardle, for my podcast , this was one of the more intriguing pieces of advice he gave me. If you want to be successful, make sure you are fast, easy, and fun. Invest in that.

Customer Service 135

Customer Service Entertainment Gaming Manufacturing 135

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. And why we’ve seen early adoption signs in the media with, Quartz, Time Magazine, Fox entertainment, The New York Times, CNN, Vogue Singapore or even Playboy. It’s even too soon to be talking about early adopters. Changing the game of customer loyalty.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Curious to see what their next moves will be.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Steven Van Belleghem

SEPTEMBER 26, 2019

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. The post Steven’s Inspiration: My top 5 favorite customer experience, innovation & tech podcasts appeared first on Steven Van Belleghem. And then he tests the idea with some of the most iconic masters of scale on the planet.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

Fonolo

OCTOBER 10, 2018

Many brands have recognized this fact, and are responding appropriately with innovative strategies. CASPER cleverly identified insomniacs as a key target customer for their innovative mattresses. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 118

Entertainment Engineering Education Customer Satisfaction 118

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers.

B2C 102

B2C B2B Entertainment Customer Acquisition 102

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. Freaky Service. Listen to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Intercom, Inc.

AUGUST 20, 2020

About after two and a half years of running the company, it was a success, but I still wanted to leave it to pursue what I’m doing now, which is talking about how innovation – particularly with telecommunications – affects economics and relationships. So in 2018, I finally was able to sell the company. The fallout from hyperstimuli.

Technology 243

Technology Technology Social Media Start-ups 243

Zendesk

DECEMBER 15, 2020

Unity’s mobile game engine gives creators the tools to make innovative 3D experiences. In a time when people seek comfort, connection, and entertainment, customer support should be easy. Our partnership with Zendesk makes embedding customer support incredibly seamless across our platform.”. million developers active on the platform.

Gaming 87

Gaming Entertainment Social Media Engineering 87

Intercom, Inc.

JANUARY 14, 2019

As an elder statesman with access, he helps to categorize and articulate what’s happening across the industry, and in so doing, helps the reader think in bigger, more expansive terms about the massive implications of change in this era of innovation. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Entertainment 150

Entertainment Sports Start-ups Technology 150

Uplifting Service

OCTOBER 19, 2022

Your organization has to get good at SERVICE INNOVATION! Let me give you some entertaining examples of these stairs slipping down. The post How to Build a Sustainable Advantage with Service Innovation appeared first on Ron Kaufman. What does it take to thrive in today’s hypercompetitive, rapidly changing business environment??

Innovation 40

Innovation Entertainment Technology Technology 40

NGDATA

AUGUST 15, 2024

This move underscores Spotify’s commitment to enhancing user engagement through continuous innovation in music personalization. Daylist not only reflects Spotify’s focus on deepening its relationship with listeners but also highlights the growing trend of using AI to tailor entertainment experiences more closely to individual users.

Entertainment 52

Entertainment Innovation AI 52

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment CX Innovation 52

Customer Think

JULY 27, 2023

Introduction: The metaverse’s rapid rise has presented an exciting new frontier for innovation, collaboration, and entertainment. However, as this digital realm expands, so do the legal challenges it poses, particularly concerning intellectual property rights.

Legal 52

Legal Entertainment Innovation Technology 52

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Beyond Philosophy

JULY 20, 2021

Rose has some entertaining examples where he illustrates that point. Whenever possible, we shared strategies from innovative companies that had been successful in their efforts. In other words, there is nobody in the middle of the spectrum. We cover concepts you have read about here, including: ? Customers make decisions emotionally.

Start-ups 148

Start-ups Entertainment Education Customer Experience 148

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s a two-way street. Take delivery tracking, for example.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Beyond Philosophy

DECEMBER 2, 2021

For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. Despite constantly evolving and innovating, the experience is heavy on nostalgia. A vast industry exists around nostalgia. There are reboots and remakes of properties that existed decades ago, like the He-Man cartoon.

Entertainment 88

Entertainment Construction Customer Experience Innovation 88

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Data collected from the programs can offer competitive opportunities.

Non-Profits 84

Non-Profits Retail Entertainment Sales 84

Chip Bell

APRIL 9, 2019

Even though passengers were encouraged to bring their own food, download their on entertainment on an IPad, and be prepared for an uncomfortable seat, I believe that passengers could not get beyond the expectations set by the brand name. It was an Iceland-based airline founded in 2011 that promised a no-frills, super cheap mode of air travel.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Innovation, ingenuity, and deployment of a “whatever it takes” approach were some of the hallmarks of success in looking back at the initial pivot to WFH.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

SugarCRM

SEPTEMBER 27, 2018

We are now less than two weeks away from the kickoff of SugarCon 2018, and I can tell you now this year’s event is packed with useful content, entertaining (and educational) speakers and many fun events. Are you planning on joining us in Las Vegas October 10 ? We are going to have an incredible two days.

CRM 30

CRM Innovation Artificial Intelligence Entertainment 30

Neosperience

MAY 1, 2021

ENTERTAINMENT. In the name of innovation (mobile wallets, one-touch payments) and personalization. Even when you are there, mobile technology is there for you: Uber for affordable transfers, Airbnb for cheap stays, Google Maps to find the way, TripAdvisors for gourmet restaurants. Who needs travel agencies anymore? That is the past.

Retail 98

Retail Healthcare Technology Technology 98

Intercom, Inc.

AUGUST 22, 2019

That helps everyone innovate, especially when they share them out. That helps everyone innovate, especially when they share them out. They even have a job to do, which is to entertain or perhaps to inform or to change the way you think or get you invested in some drama. These are things for sale; they’re a package.

Start-ups 209

Start-ups Engineering Entertainment Innovation 209

Intercom, Inc.

FEBRUARY 17, 2022

It’s going to be worth my time, either for entertainment or value or both. We’ve got to a certain size at Velocity – we’re about 70 people, two offices – and there’s a tipping point where you’re innovating on a whole bunch of fronts at once, and you have to weave them together. That’s the goal.

B2B 209

B2B Start-ups Education Entertainment 209

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Chip Bell

APRIL 23, 2019

His choice of reading material supports learning, not entertaining. And, if he is running a bit late, he personally comes out to the reception area and tells you. The second item you see is a stack of magazine. He often copies articles from medical journals for your homework on his medical findings.

Entertainment 75

Entertainment Retail Innovation CX 75