Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Some of the best innovations come out of solving real problems.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Intercom, Inc.

APRIL 29, 2021

It’s a bit different than media companies, where all they want is to entertain and create engagement. In the end, if you’re a SaaS company, or an agency selling services, you ultimately want to create this funnel where, at some point, there is an acquisition element to it. Dee: Absolutely.

Innovation 118

Innovation B2B Start-ups Education 118

Execs In The Know

SEPTEMBER 9, 2024

On Wednesday, September 25, immerse yourself in innovation and inspiration at the Innovations Lab & Cocktail Hour, a perfect blend of learning and socializing. The Welcome Reception allows you to meet fellow attendees and form connections that will be valuable throughout the week.

Entertainment 104

Entertainment Innovation CX Customer Experience 104

Experience Investigators

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

CX 112

CX Entertainment Innovation Customer Experience 112

Steven Van Belleghem

FEBRUARY 7, 2022

Or how could you even disrupt it, with clever innovation approaches? Louis Vuitton has “Louis The Game”, a video game that combines its heritage, innovation, and NFT art. This is an approach mostly leveraged by the entertainment industry, but the attendance numbers are pretty impressive and well worth our attention: 2.3M

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Gainsight

APRIL 7, 2022

Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Being amongst innovative people will no doubt get your creative ideas flowing. Pulse is so much more than amazing speakers, innovation, networking, and professional development. You’ll have to sign up to find out!

Entertainment 105

Entertainment Outlook Innovation Gaming 105

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Steven Van Belleghem

JANUARY 26, 2022

People like to be entertained, to be wowed, to be surprised. When I spoke to Disney’s former Head of Innovation and Creativity, Duncan Wardle, for my podcast , this was one of the more intriguing pieces of advice he gave me. If you want to be successful, make sure you are fast, easy, and fun. Invest in that.

Customer Service 135

Customer Service Entertainment Manufacturing Gaming 135

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. And why we’ve seen early adoption signs in the media with, Quartz, Time Magazine, Fox entertainment, The New York Times, CNN, Vogue Singapore or even Playboy. It’s even too soon to be talking about early adopters. Changing the game of customer loyalty.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Curious to see what their next moves will be.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Fonolo

OCTOBER 10, 2018

Many brands have recognized this fact, and are responding appropriately with innovative strategies. CASPER cleverly identified insomniacs as a key target customer for their innovative mattresses. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Beyond Philosophy

FEBRUARY 10, 2020

Innovation to imitation is down to weeks. Examples could be Apple moving from equipment and into entertainment, or Dyson moving from vacuums into fans. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. . The competition is fierce in business today.

Hospitality 172

Hospitality Hospitality Business Growth Customer Acquisition 172

Steven Van Belleghem

SEPTEMBER 26, 2019

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. The post Steven’s Inspiration: My top 5 favorite customer experience, innovation & tech podcasts appeared first on Steven Van Belleghem. And then he tests the idea with some of the most iconic masters of scale on the planet.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers.

B2C 102

B2C B2B Entertainment Customer Acquisition 102

Execs In The Know

JANUARY 31, 2024

CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections. Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences. Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement.

Entertainment 111

Entertainment Start-ups CX Innovation 111

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. Freaky Service. Listen to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Entertainment NPS Start-ups 52

Intercom, Inc.

AUGUST 20, 2020

About after two and a half years of running the company, it was a success, but I still wanted to leave it to pursue what I’m doing now, which is talking about how innovation – particularly with telecommunications – affects economics and relationships. So in 2018, I finally was able to sell the company. The fallout from hyperstimuli.

Technology 243

Technology Technology Social Media Start-ups 243

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Lastly, make it fun!

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 118

Entertainment Engineering Education Customer Satisfaction 118

Intercom, Inc.

JANUARY 14, 2019

As an elder statesman with access, he helps to categorize and articulate what’s happening across the industry, and in so doing, helps the reader think in bigger, more expansive terms about the massive implications of change in this era of innovation. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Entertainment 150

Entertainment Sports Start-ups Technology 150

Zendesk

DECEMBER 15, 2020

Unity’s mobile game engine gives creators the tools to make innovative 3D experiences. In a time when people seek comfort, connection, and entertainment, customer support should be easy. Our partnership with Zendesk makes embedding customer support incredibly seamless across our platform.”. million developers active on the platform.

Gaming 87

Gaming Entertainment Social Media Engineering 87

SurveySensum

OCTOBER 28, 2024

Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. After launching a new in-flight entertainment system, they noticed a drop in NPS scores. Here’s how you can effectively use NPS as a KPI in key areas of your organization.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

Uplifting Service

OCTOBER 19, 2022

Your organization has to get good at SERVICE INNOVATION! Let me give you some entertaining examples of these stairs slipping down. The post How to Build a Sustainable Advantage with Service Innovation appeared first on Ron Kaufman. What does it take to thrive in today’s hypercompetitive, rapidly changing business environment??

Innovation 40

Innovation Entertainment Technology Technology 40

Gainsight

JUNE 9, 2021

Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. The transformation of Netflix went from a DVD delivery service into a streaming subscription service that not only hosts movies, but also a movie and entertainment production company. What was the impetus?”

Entertainment 98

Entertainment Education Start-ups Innovation 98

NGDATA

AUGUST 15, 2024

This move underscores Spotify’s commitment to enhancing user engagement through continuous innovation in music personalization. Daylist not only reflects Spotify’s focus on deepening its relationship with listeners but also highlights the growing trend of using AI to tailor entertainment experiences more closely to individual users.

Entertainment 52

Entertainment Innovation AI 52

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment CX Innovation 52

Steven Van Belleghem

NOVEMBER 16, 2020

Through its tech incubator hubraum, it brings early-stage start-ups and the leading European telco together, sparking innovation transfer and creates business opportunities for both sides.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Customer Think

JULY 27, 2023

Introduction: The metaverse’s rapid rise has presented an exciting new frontier for innovation, collaboration, and entertainment. However, as this digital realm expands, so do the legal challenges it poses, particularly concerning intellectual property rights.

Legal 52

Legal Entertainment Innovation Technology 52

Retently

MARCH 18, 2019

For example, the biggest initial selling point of Netflix was its simplicity – a great online entertainment service that saved you time. Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. That trend continues to this day.

Net Promoter Score 127

Net Promoter Score NPS Customer Retention Innovation 127

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Beyond Philosophy

JULY 20, 2021

Rose has some entertaining examples where he illustrates that point. Whenever possible, we shared strategies from innovative companies that had been successful in their efforts. In other words, there is nobody in the middle of the spectrum. We cover concepts you have read about here, including: ? Customers make decisions emotionally.

Start-ups 148

Start-ups Entertainment Education Customer Experience 148

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s a two-way street. Take delivery tracking, for example.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Beyond Philosophy

DECEMBER 2, 2021

For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. Despite constantly evolving and innovating, the experience is heavy on nostalgia. A vast industry exists around nostalgia. There are reboots and remakes of properties that existed decades ago, like the He-Man cartoon.

Entertainment 88

Entertainment Construction Innovation Customer Experience 88

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Data collected from the programs can offer competitive opportunities.

Non-Profits 84

Non-Profits Retail Entertainment Sales 84

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Innovation, ingenuity, and deployment of a “whatever it takes” approach were some of the hallmarks of success in looking back at the initial pivot to WFH.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98