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The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

eglobalis

From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

B2B 451
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 334
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The decade software ate the world

Intercom, Inc.

At a time when SaaS companies represent the vanguard of disruptive innovation, it’s not surprising that an armada of non-software companies are following suit by attempting to replicate the business model in a bid to attract investment. What was perhaps less predictable was the ensuing prevalence of the subscription-based business model.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

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Steven’s Inspiration: My top 5 favorite customer experience, innovation & tech podcasts

Steven Van Belleghem

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. Their official podcast features tech and culture trends and news about robotics, automation, AI, machine learning, cryptocurrency, etc. And then he tests the idea with some of the most iconic masters of scale on the planet.

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s a two-way street. Take delivery tracking, for example.

AI 130
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Applications of AI that will Make You Rethink Your CX Strategy

Ameyo Callversations

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. Machine learning can help companies anticipate if a person is likely to click on an ad based on their online behavior and audience segmentation. Machine Learning. This is where artificial intelligence comes in.

AI 52