Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. Thoughts on innovation. Zara Burke , Lead Editor. Beth McEntee , Senior Marketing Enablement Editor.

Innovation 196

Innovation Engineering Start-ups Entertainment 196

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. What is digital transformation? A cultural shift.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Steven Van Belleghem

FEBRUARY 7, 2022

Or how could you even disrupt it, with clever innovation approaches? million in revenue from making metaverse technology for fashion brands, including tools to create virtual advertisements. Louis Vuitton has “Louis The Game”, a video game that combines its heritage, innovation, and NFT art. How can it reinforce your brand?

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Steven Van Belleghem

JANUARY 26, 2022

But an outstanding customer experience happens when you figure out how to improve the level of human service using technology. People like to be entertained, to be wowed, to be surprised. Even in the digital world, people like to deal with people. I see a lot of organizations working on the fast and easy part, but they forget the fun.

Customer Service 135

Customer Service Entertainment Gaming Manufacturing 135

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Entertainment 118

Entertainment Engineering Education Customer Satisfaction 118

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Samsung’s 837X has three basic components.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. And why we’ve seen early adoption signs in the media with, Quartz, Time Magazine, Fox entertainment, The New York Times, CNN, Vogue Singapore or even Playboy. But this might have the same type of impact on the internet by 2030 as mobile technology had before.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Intercom, Inc.

JANUARY 14, 2019

The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I., It’s often so easy to get swept up in the immediacy of technology that we benefit greatly from Kelly’s perspective. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Entertainment 150

Entertainment Sports Start-ups Technology 150

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

AI 130

AI Artificial Intelligence Healthcare Legal 130

CSAT.AI

AUGUST 3, 2022

Though known for their physical building toys, Lego has embraced technology to expand their creations to the digital world too (with less foot pain). With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The opportunities to delight didn’t stop there.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Neosperience

MAY 1, 2021

We all recognize mobile technology as the real game-changer in the creation of the world as we experience it today. The Internet has brought treats but also huge opportunities, for those able to respond timely and unlock the power of emerging technologies. Business and technology go hand in hand, and so does the customer experience.

Retail 98

Retail Healthcare Technology Technology 98

Execs In The Know

JULY 1, 2021

1 — Invest in Essential Technologies. Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? This is where technology can level-set conditions and build parity into every customer experience. Security Technologies .

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Beverage manufacturers are getting into entertainment in a big way.

Technology 48

Technology Technology Manufacturing Transportation 48

Uplifting Service

OCTOBER 19, 2022

Your organization has to get good at SERVICE INNOVATION! Let me give you some entertaining examples of these stairs slipping down. The post How to Build a Sustainable Advantage with Service Innovation appeared first on Ron Kaufman. What does it take to thrive in today’s hypercompetitive, rapidly changing business environment??

Innovation 40

Innovation Entertainment Technology Technology 40

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. The World of Work is Changing.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Beyond Philosophy

JUNE 1, 2015

Loyalty is built into the program by integrating payments and mobile technology, which appeals to its target audience. Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Use the Data.

Non-Profits 84

Non-Profits Retail Entertainment Sales 84

Customer Think

JULY 27, 2023

Introduction: The metaverse’s rapid rise has presented an exciting new frontier for innovation, collaboration, and entertainment. However, as this digital realm expands, so do the legal challenges it poses, particularly concerning intellectual property rights.

Legal 52

Legal Entertainment Innovation Technology 52

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. There were a bunch of little kids screaming, and I entertained them for about 45 minutes. I had entertained, so I was comfortable in front of people.

Start-ups 164

Start-ups Entertainment Customer Service Artificial Intelligence 164

Zendesk

MAY 3, 2021

Improving IT security, internal collaboration, offering customer service across multiple channels, and flexible technology are high priority touches for companies that have adapted to new workflows and processes. 70 percent anticipate having more budget to invest in CX technology in 2021. Check out our whitepaper on CX in FinTech.

CX 52

CX Entertainment Manufacturing Healthcare 52

SugarCRM

SEPTEMBER 27, 2018

We are now less than two weeks away from the kickoff of SugarCon 2018, and I can tell you now this year’s event is packed with useful content, entertaining (and educational) speakers and many fun events. Are you planning on joining us in Las Vegas October 10 ? We are going to have an incredible two days.

CRM 30

CRM Innovation Artificial Intelligence Entertainment 30

SugarCRM

MAY 10, 2018

The Internet (and the modern technologies that it powers) provides many incredible benefits to society (access to information, the convenience of online shopping and entertainment, social connectedness), as well as some very negative consequences (data privacy concerns, the fake news situation, and “screen addiction”).

AI 48

AI Government Entertainment Innovation 48

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore. Fuji in Japan.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

ProProfs

MAY 7, 2019

We need technology in every classroom and in every student and teacher’s hand, because it is the pen and paper of our time, and it is the lens through which we experience most of our world – David Warlick. Innovation in technology has led to major advancements in the education industry. Let us find out!

Education 58

Education Artificial Intelligence Gaming Start-ups 58

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. In The Customer of the Future , she outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Experience Investigators

OCTOBER 8, 2024

Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences. He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world.

CX 52

CX Entertainment Retail Innovation 52

Helpt

JANUARY 18, 2024

Here, amidst the buzz and excitement, were glimpses into the future: AR products that blurred the lines of reality, a pinball machine that echoed nostalgia, and gaming gadgets that promised endless entertainment. The line between technology and daily living was blurred in the most fascinating ways. The Venetian Expo beckoned.

AI 52

AI Entertainment Sports Gaming 52

Steven Van Belleghem

MAY 26, 2023

Especially in these uncertain and often difficult times, there is a lot of value in that comfort, even though consistency obviously does not sound as ‘sexy’ as innovation. It keeps innovating with new menu items and keeps revamping existing ones to match changing tastes. McDonalds excels at both.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Customer Service Life

JUNE 26, 2017

Joined by my colleagues Ruth McCullen, Valerie Gordon, and more than two thousand contact center professionals, there were many opportunities to network, see cool technology, listen to fantastic keynote addresses, and learn from experts on a wide variety of topics. Here’s an article we wrote that details our presentation a bit more.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Intercom

OCTOBER 10, 2024

They discussed what technology has meant for them, and what AI means for society at large. And this technology is only getting better from here. As Evans pointed out, our assumptions around the trajectory of these technologies are often misplaced – spreadsheets didn’t spell the end for jobs in accountancy and finance, for example. “It

AI 55

AI Customer Service Entertainment Technology 55

SurveySensum

MARCH 17, 2023

That’s why automotive companies need to integrate digital technologies into their operations and build an online presence for their customers. This can be achieved by keeping up with the latest technology trends and continually improving your digital presence. It enhances the driver experience by improving safety and convenience.

Customer Experience 52

Customer Experience Manufacturing Entertainment Touchpoint 52

Steven Van Belleghem

FEBRUARY 19, 2020

But it’s also how innovation works: by sharing your ideas, you make them bigger. Autodesk is an American multinational corporation that makes software services for – among many others – the entertainment industry. Basically, without knowing it, Truman is constantly observed by millions of people, just for their entertainment.

Entertainment 52

Entertainment Customer Experience Artificial Intelligence E-commerce 52

Aquire

AUGUST 12, 2021

This innovative campaign from Zoom, a competition for users to create their own virtual background, is a prime example of how social media can act as a rich source of user generated content. And it works; companies using cobrowsing manage to improve customer satisfaction scores at a higher rate than companies without this technology ( 5.1%

Social Media 98

Social Media Retail Customer Survey Entertainment 98

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. The power of automated technology will transform the in-store shopping experience.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. Top 10 Challenges for the Gaming Industry Meeting Rising Player Expectations: The modern gamer is not just looking for entertainment but an immersive experience. However, challenges abound.

Gaming 45

Gaming Omnichannel Entertainment AI 45

DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Given the large number of complaints about the poor quality of service delivered by live agents today and the increasing scale of inquiries coming into organizations, these innovations are a welcome opportunity for the market.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48