Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Walmart and KFC use facial recognition technology. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. Even my phone password is my face. But is it creepy ?

Technology 118

Technology Technology CX Entertainment 118

Customer Think

JUNE 2, 2024

Just take the media and entertainment sphere, for example — […] It has been for the world to see that Artificial intelligence (AI) has made its way into numerous sectors across the globe. And what has this achieved? Well, for starters, the arrival of AI has completely transformed how we interact with the world around us.

Entertainment 59

Entertainment AI Artificial Intelligence Technology 59

ECXO

APRIL 10, 2024

The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection. Leverage data and technology to offer personalized recommendations, customized experiences, and tailored communication.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Customer Think

JUNE 28, 2021

The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […]. The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined.

Entertainment 59

Entertainment Gaming Innovation Technology 59

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Intercom, Inc.

MAY 14, 2018

But it’s not just entertainment that people are looking for. Software has one of the lowest averages (28%) while Arts & Entertainment has the highest (45%) ( HubSpot, 2018 ). Fitness brands have the highest average conversion rate for Facebook ads (14.3%), while technology brands have the lowest (2.3%) ( Wordstream, 2017 ).

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 86

Technology Technology Agriculture Retail 86

ProProfs

JULY 3, 2020

During these trying times, an easy way to keep ourselves entertained and educated is just a click away. Whether it is about taking a fun quiz to kill some time or learning about a specific topic, quizzes are a great source of knowledge and entertainment. . Entertainment Quizzes. Cinema & Entertainment- Interactive Quiz.

Entertainment 99

Entertainment Sports Social Media Finance 99

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. No matter how good technology gets, there’s no replacement for face-to-face interaction,” he says. Listen below, and read on for our companion post.

Retail 206

Retail Entertainment Customer Relationship Technology 206

Customer Think

AUGUST 13, 2021

From financial services to healthcare to retail, gaming, media and entertainment — and anything and everything in between — organizations have been forced to adapt as many normal business operations were suspended due to […].

Entertainment 120

Entertainment Healthcare Retail Gaming 120

Steven Van Belleghem

MARCH 28, 2022

When you think about Mark Zuckerberg’s vision of the metaverse and all the opportunities that he sees there, it’s very clear that the next step will be convenience plus entertainment. Think about all the new forms of entertainment that will grow out of this intersection. Think about all the new ways of holding business meetings.

Entertainment 104

Entertainment CX Technology Technology 104

Beyond Philosophy

NOVEMBER 4, 2018

Use technology: Leveraging technology to make it easy for your customers is paramount. We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). It is critical to balance the technology, subscription, and automation with human contact.

Customer Experience 162

Customer Experience Transportation Entertainment Retail 162

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Entertainment 118

Entertainment Engineering Education Sales 118

Customer Think

APRIL 22, 2021

Yes, OTT platforms saw tremendous growth, and they became a major source of entertainment for users. One of the industries that benefitted from the COVID-19 pandemic is the OTT industry (Over-The-Top). As per Statista, OTT media revenue is predicted to reach over 167 billion U.S. dollars by 2025, more than twice the 83.3

Entertainment 116

Entertainment Technology Technology 116

Beyond Philosophy

JUNE 15, 2016

Interestingly, some brick and mortar retailers are also embracing virtual reality as a technology that can bring customers into the store rather than drive them away. Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children.

Entertainment 113

Entertainment Retail Customer Loyalty Customer Experience 113

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Steven Van Belleghem

JANUARY 26, 2022

But an outstanding customer experience happens when you figure out how to improve the level of human service using technology. People like to be entertained, to be wowed, to be surprised. Even in the digital world, people like to deal with people. I see a lot of organizations working on the fast and easy part, but they forget the fun.

Customer Service 135

Customer Service Entertainment Gaming Manufacturing 135

Steven Van Belleghem

FEBRUARY 7, 2022

million in revenue from making metaverse technology for fashion brands, including tools to create virtual advertisements. This is an approach mostly leveraged by the entertainment industry, but the attendance numbers are pretty impressive and well worth our attention: 2.3M But, to be fair, quite a few brands are looking into this.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Beyond Philosophy

MARCH 22, 2017

People expect a certain amount of technology in their Customer Experience today. To do so, McDonald’s is accelerating digital capabilities and enhancing its use of technology in restaurants, in the drive-thru, and on the go.”. Does anyone else find it entertaining that in China they order American Take Out?

CX 127

CX Entertainment Customer Loyalty Customer Experience 127

Customers That Stick

JANUARY 16, 2020

Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. As convenient as technological advances make our lives, they also have changed the way we communicate, behave, and think and have led to a dramatic decline in our people skills. About The Relationship Economy.

Entertainment 78

Entertainment Technology Technology Customer Service 78

Steven Van Belleghem

JANUARY 10, 2023

Its findings are consolidated into three major trend forces: Actionable Entertainment. The Accenture Life Trends 2023 report is rooted in “life centricity” and examines the ways in which people are adapting their lives and making use of emerging technology to meet their changing needs. Community-Built Ideals. Check the report here.

CX 134

CX Entertainment AI Engineering 134

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Beyond Philosophy

DECEMBER 25, 2017

Case Study: Enhance Your CX With This Technology. Carnival Cruise lines is using a wearable device called the Ocean Medallion technology on its Regal Princess Cruise ship later this year. It goes farther than other technologies in predicting and responding to customer needs and desires while on their fleet.

Net Promoter Score 119

Net Promoter Score NPS Entertainment Social Media 119

The Customer Service Blog

JUNE 11, 2022

We take it for granted that technology brings people closer together and improves our access to essential products and services. If you can’t imagine life without your smartphone, it’s easy to forget that people who can’t or don’t want to engage with the latest technology are being left behind.

Technology 52

Technology Technology Entertainment Sports 52

Steven Van Belleghem

FEBRUARY 17, 2022

The company calls it “an experiential playground” meant to explore the Samsung technology. The core is the Connectivity Theater, a showcase for what it presented on the CES stage and other Samsung technology. Their metaverse project is an interesting blend of entertainment, storytelling, branding and sales enablement.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Intercom, Inc.

JANUARY 14, 2019

The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I., It’s often so easy to get swept up in the immediacy of technology that we benefit greatly from Kelly’s perspective. It’s a must read for anyone who ever writes – so, pretty much everyone.

Entertainment 150

Entertainment Sports Start-ups Technology 150

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. Technology creates fundamental changes in business models.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Beyond Philosophy

JANUARY 19, 2022

Coke has been doing some exciting things with immersive technologies, including VR and augmented reality (AR), which Dobrev explains to us all. . Dobrev describes augmented and virtual realities as technologies that supplement what’s real or plunge you into a virtual environment. A good example would be the Pokémon Go game.

Real Estate 88

Real Estate Entertainment Gaming Technology 88

Beyond Philosophy

SEPTEMBER 24, 2020

In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Customer Science is not fully defined; it’s more of a fusion between technology, Customer Experience, and behavioral science.

Net Promoter Score 139

Net Promoter Score Start-ups AI Entertainment 139

Shep Hyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. The right technology can help you choreograph a delightful first impression. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Entertainment 77

Entertainment Customer Acquisition Omnichannel Gaming 77

Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. Innovation – that is, doing something new, different, and better – is something that’s inherently linked to technology.

Innovation 196

Innovation Engineering Start-ups Entertainment 196

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Beverage manufacturers are getting into entertainment in a big way.

Technology 48

Technology Technology Manufacturing Transportation 48

Customer Think

OCTOBER 18, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the […].

Entertainment 64

Entertainment Sports Technology Technology 64

Neosperience

JULY 25, 2023

What are the processes and technologies that can enable it and what role does Artificial Intelligence play in this new ecosystem? In detail, cross-media identifies a story adapted on multiple media, while trans-media presupposes the existence of “ multiverses ” that create a single coordinated entertainment experience.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Steven Van Belleghem

DECEMBER 14, 2021

Jeremiah, too, sees marketers increasingly adopt NFT technology to connect to their customers to drive engagement and loyalty. Rather than rely on centralized platforms, the crowd is empowered through decentralized technologies to build, manage, and own the internet they are creating. Part of the Web 3.0

CX 104

CX Entertainment Gaming Social Media 104

Steven Van Belleghem

DECEMBER 6, 2020

Every company is an entertainment company. The next few years we will see an immense boost to the entertainment industry, which will furthermore NOT be content to stay in its own lines. Further down the line, every company will become an entertainment company. The rise of emotive technology.

E-commerce 98

E-commerce Customer Experience Social Media Entertainment 98

Execs In The Know

JULY 1, 2021

1 — Invest in Essential Technologies. Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? This is where technology can level-set conditions and build parity into every customer experience. Security Technologies .

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98