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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

If you have radio advertising in your plan, you should expect its effectiveness to drop considerably. Similarly, if you have events planned for this year, you should look to virtual alternatives.

Education 228
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Join Jim at the CXPA’s Insight Exchange

Heart of the Customer

Along with the incomparable Nancy Porte, I’ll be co-hosting the event. Plans are coming along – you can see the agenda here. Are you going to the CXPA’s Insight Exchange? I’ll also be leading a Show and Tell table with journey mapping best practices on Wednesday. Look for me at the “We’ve Arrived” welcome mixer. […].

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4 Customer Experience Tactics you can use on Clubhouse.

Steven Van Belleghem

If you have a Clubhouse event planned, make sure to invite some of your customers onto the stage with you. In this blog I wanted to share some easy-to-implement tactics on how you can use Clubhouse for your customer experience strategy. Invite your customers on stage.

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Occupancy Rate vs Utilization Rate: What’s the Difference?

Fonolo

Social event-planning. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Some tasks to keep in mind are: Training sessions. Coaching one-on-ones. Team meetings. Interviews. Unplanned breaks and trips to the washroom.

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Occupancy Rate vs Utilization Rate: What’s the Difference?

Fonolo

Social event-planning. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Some tasks to keep in mind are: Training sessions. Coaching one-on-ones. Team meetings. Interviews. Unplanned breaks and trips to the washroom.

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A Quick Guide to Attending Customer Service Conferences

TeamSupport

Here’s our quick guide on attending customer service conferences and how to get the most out of your time at these events. Plan ahead and schedule accordingly – If a conference publishes its sessions online (most do nowadays), take the time to review who is speaking and the topics discussed.

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5 Examples of Customer Success Marketing for SaaS Teams

Help Scout

The template subpage is optimized to rank well in search (the template above was on page one of the search results for “event planning template”), which suggests these pages are good for attracting new leads and encouraging people to try out Airtable.