Fonolo

MAY 31, 2022

Social event-planning. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Some tasks to keep in mind are: Training sessions. Coaching one-on-ones. Team meetings. Interviews. Unplanned breaks and trips to the washroom.

Contact Center 67

Contact Center Event Planning Hospitality Hospitality 67

TeamSupport

JUNE 22, 2018

Here’s our quick guide on attending customer service conferences and how to get the most out of your time at these events. Plan ahead and schedule accordingly – If a conference publishes its sessions online (most do nowadays), take the time to review who is speaking and the topics discussed.

Customer Service 53

Customer Service Event Planning B2B Start-ups 53

Help Scout

MAY 20, 2021

The template subpage is optimized to rank well in search (the template above was on page one of the search results for “event planning template”), which suggests these pages are good for attracting new leads and encouraging people to try out Airtable.

Start-ups 80

Start-ups Event Planning Social Media Customer Acquisition 80

SugarCRM

DECEMBER 15, 2021

Working with our partners, we helped companies ditch their high-maintenance CRMs across technology , homeware , industrial services , construction , financial services , event planning , and many other industries, and see real results when they let the SugarCRM platform do the work. Closing Thoughts.

Event Planning 49

Event Planning Construction AI CX 49

Customer Bliss

MAY 23, 2017

.” To win that award, it beat out the Super Bowl (a pretty large event), the FIFA Women’s World Cup final, and more. Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Fonolo

AUGUST 15, 2023

Common Pitfalls When Calculating Occupancy Rate One danger was already covered: looking at occupancy as a guideline for staffing without also considering service level.

Contact Center 67

Contact Center Event Planning Technology Technology 67

Gainsight

JUNE 22, 2021

At Gainsight’s Pulse Everywhere 2021, I had the opportunity to bring my event planning background together with my current product experience design role. When people look at my LinkedIn, they’re often surprised to see that I was an event planner before I worked in a more technical role.

Event Planning 52

Event Planning Start-ups Business Growth 52

CX Journey

MAY 3, 2016

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. The success of the Association rides on its members.

Customer Experience 40

Customer Experience Event Planning Voice of the Customer Education 40

Zendesk

JUNE 23, 2023

Zendesk has a rich program of events planned to celebrate and honor global Pride month, any particular ones you are looking forward to? I think you already mentioned the LGBTQIA+ families event one above that we all are very excited about. So do all our other ECs at Zendesk.

Event Planning 52

Event Planning Engineering 52

SugarCRM

DECEMBER 16, 2021

There is a ton of value in hosting events – they promote our company, products, and services, attendees get the first-hand experience with experts in our field, and if implemented correctly, events produce a major return on your investment. Whether five or 500 people attended, your post-event emails must be consistent each time.

Event Planning 26

Event Planning CRM Start-ups 26

SurveySensum

OCTOBER 16, 2023

The Future of Event Improvement Post-event feedback is now one of the most important components of event planning and management. They will get busy in their daily lives afterward, and if you send surveys after a long time, they are sure to miss those messages or simply won’t bother to fill them then.

Social Media 52

Social Media Event Planning Start-ups Actionable Insights 52

Qualtrics

JUNE 30, 2020

So this would've been my 15th physical events. So we had it all planned, of course, just like everyone else did. Steve Gustavson (03:47): I know you guys also had an incredible event plans, as did SAP and a bunch of our peers in the industry, there's, there's a lot of us who sort of went through this at the same time.

Start-ups 26

Start-ups Innovation Government Technology 26