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New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. If you were there, you know first-hand how much news we shared throughout the event.

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Move fast and optimize for the long term

Intercom, Inc.

This kind of learning has its place – it encourages discipline of thought and allows you to develop certain important muscles that will be useful for later – but to be successful as product engineer , you’ll also need to master a bunch of different skills.

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Builder beware: marketing tension in product-first companies

Intercom, Inc.

In fact, it’s an umbrella term for a bunch of teams, each with different set of core skills: demand gen, comms, content, events, product marketing, product education and brand design. We had zero credibility when we promised anything, and this created a one-way tension between product and marketing.

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Registration for our fall 2022 product launch event is now open

Intercom, Inc.

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST.

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Builder beware: marketing tension in product-first companies

Intercom, Inc.

In fact, it’s an umbrella term for a bunch of teams, each with different set of core skills: demand gen, comms, content, events, product marketing, product education and brand design. We had zero credibility when we promised anything, and this created a one-way tension between product and marketing.

Gambling 165
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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

Businesses directly ask the relevant consumer base to score their satisfaction with an event, product, or service to measure CSAT for a contact center. You may remove that anxiety by employing anonymous polls in which respondents can leave their names only if they feel comfortable doing so. How do you measure CSAT?

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What is product-market fit? Examples and strategies to find it

Zendesk

Event companies get an overview of individual productions, booking crews, and scheduling logistics from a unified platform. Market: Event production Product: Management software The fit: 93-96% CSAT range Reaching product-market fit and what comes next Complacency can quickly kill momentum.