Event Production - Tech Customer Success

New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

MARCH 23, 2022

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. If you were there, you know first-hand how much news we shared throughout the event.

Sports

Sports Business Growth Omnichannel Gaming

Move fast and optimize for the long term

Intercom, Inc.

FEBRUARY 19, 2018

This kind of learning has its place – it encourages discipline of thought and allows you to develop certain important muscles that will be useful for later – but to be successful as product engineer , you’ll also need to master a bunch of different skills.

Engineering

Engineering Customer Feedback Event Production

Builder beware: marketing tension in product-first companies

Intercom, Inc.

JULY 4, 2018

In fact, it’s an umbrella term for a bunch of teams, each with different set of core skills: demand gen, comms, content, events, product marketing, product education and brand design. We had zero credibility when we promised anything, and this created a one-way tension between product and marketing.

Gambling

Gambling Start-ups Innovation Sales

Webinars

From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

MORE WEBINARS

Registration for our fall 2022 product launch event is now open

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST.

Customer Retention

Customer Retention Innovation Engineering Event Production

Builder beware: marketing tension in product-first companies

Intercom, Inc.

JULY 4, 2018

In fact, it’s an umbrella term for a bunch of teams, each with different set of core skills: demand gen, comms, content, events, product marketing, product education and brand design. We had zero credibility when we promised anything, and this created a one-way tension between product and marketing.

Gambling

Gambling Start-ups Innovation Sales

EdTech Series: PX Strategies to Power In-App Engagements

Gainsight

JULY 14, 2020

Product Announcements: Specific to Current Events. Product Adoption: Specific to Current Events. Content Announcement: Specific to Current Events. Product Adoption: General Usage, Onboarding. Product Feedback. The TRUSt Framework for In-App Engagements.

Education

Education Event Production Start-ups Technology

Healthcare Edition: How to Get Information to Your Users Quickly

Gainsight

MARCH 31, 2020

Product Announcements: Specific to Current Events. Product Adoption: Specific to Current Events. Content Announcement: Specific to Current Events. Product Adoption: General Usage, Onboarding. Product Feedback. The TRUSt Framework for In-App Engagements.

Healthcare

Healthcare Event Production Start-ups Education

Pulse Everywhere: The Biggest Event Pivot of My Career

Gainsight

JUNE 23, 2020

Fast forward 12 years, I landed my dream job as the Director of Corporate Events at Gainsight, giving me the experience of working on both the client and agency side of event production and the opportunity to oversee the corporate events team here at Gainsight.

Gaming

Gaming Start-ups Legal Hospitality

4 Ways Product Teams Can Make Customers More Successful

Gainsight

FEBRUARY 12, 2019

Unfortunately, most log-in pages look like this: There’s minimal design and no opportunity to update users about upcoming events, product updates, customer focused content, etc. The argument you will hear from the Product team is, “We want users to get into the platform as quickly as possible with no distractions.”

Real Estate

Real Estate Start-ups Event Production Engineering

The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

JANUARY 4, 2023

Businesses directly ask the relevant consumer base to score their satisfaction with an event, product, or service to measure CSAT for a contact center. You may remove that anxiety by employing anonymous polls in which respondents can leave their names only if they feel comfortable doing so. How do you measure CSAT?

Contact Center

Contact Center Customer Satisfaction Net Promoter Score NPS

What is product-market fit? Examples and strategies to find it

Zendesk

AUGUST 22, 2023

Event companies get an overview of individual productions, booking crews, and scheduling logistics from a unified platform. Market: Event production Product: Management software The fit: 93-96% CSAT range Reaching product-market fit and what comes next Complacency can quickly kill momentum.

Net Promoter Score

Net Promoter Score Sports Social Media Finance

iQor SVP of Operations and GM, Connie Long, Serves as Industry Expert at the Digital Transformation in Reverse Logistics Seminar

iQor

OCTOBER 28, 2019

Long leads iQor’s Memphis logistics and product services center where they work with big name brands to reduce returns and repair products better than new.

Event Production

Tech Customer Success

New at Intercom: 5 highlights from our virtual launch event

Move fast and optimize for the long term

Webinars

Trending Sources

Builder beware: marketing tension in product-first companies

Webinars

Registration for our fall 2022 product launch event is now open

Builder beware: marketing tension in product-first companies

EdTech Series: PX Strategies to Power In-App Engagements

Healthcare Edition: How to Get Information to Your Users Quickly

Pulse Everywhere: The Biggest Event Pivot of My Career

4 Ways Product Teams Can Make Customers More Successful

The CSAT: Measuring Customer Satisfaction in a Contact Center

What is product-market fit? Examples and strategies to find it

iQor SVP of Operations and GM, Connie Long, Serves as Industry Expert at the Digital Transformation in Reverse Logistics Seminar

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