The CSAT: Measuring Customer Satisfaction in a Contact Center
Hodusoft
JANUARY 4, 2023
Read Also: How omnichannel creates seamless customer service experience Engagement CSAT surveys for contact centers also allow you to engage with your audience in a variety of ways, from simple to complicated. For a contact center, the CES score is more pertinent than an NPS, though an NPS is a more concrete measure of brand loyalty.
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