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Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

eglobalis

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. A practical example is creating a steering committee that includes representatives from marketing, sales, customer service, IT, finance, and operations. The result?

CX 346
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Unveiling the Top Auto Finance Innovators!

Lightico

Innovation is about more than technology. The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Innovator of the Year (Subprime). Innovator of the Year (Service Provider).

Finance 52
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Know an Auto Finance Innovator? Bring Their Name Forward!

Lightico

The new award program honors the people and companies that are helping to modernize, accelerate and improve the auto finance business. Innovation is about more than technology. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field.

Finance 52
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Navigating the Embedded Finance Revolution: Transforming Financial Landscapes and Innovating Business Strategies

Customer Think

This phenomenon, known as embedded finance, is not merely a buzzword but a profound shift that holds the potential to revolutionize how businesses operate and interact with financial services. As C-Suites and decision-makers, understanding this […]

Finance 64
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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.

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Know an Insurance Innovator? Bring Their Name Forward!

Lightico

The new award program honors the people and companies that are helping to innovate, accelerate and enhance the insurance industry. If you would like to honor and recognize those who are innovating and modernizing the industry, nominate now! These people are true innovators. We want to recognize them and their contributions.

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The Tale of Apex Gadgets: A Cautionary Tale of Ignoring Customer Experience

ECXO

His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Apexs gadgets were innovative, and people initially loved them. People just dont understand great innovation when they see it, he told his team. The damage to their reputation and finances was irreversible.