SurveySensum

DECEMBER 30, 2024

It combines the power of AI and machine learning to help you create smarter surveys, collect high-quality responses, and uncover insights faster. Monitor responses in real-time with the help of AI and machine learning. SurveyMonkey SurveyMonkey ranks pretty high among CustomerGauge alternatives.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Intercom, Inc.

JUNE 23, 2020

As they see traditional industries like health and finance invest in modern software, investing in the Conversational Support Funnel is fast becoming table stakes. For example, by using machine learning technology to predict when the question will be asked, support teams can provide answers in their product before the question is asked.

Start-ups 245

Start-ups Customer Expectations Machine Learning Technology 245

Hodusoft

FEBRUARY 1, 2023

What to look for in a business phone system for banking and finance? What to look for in a Business Phone System for Banking and Finance? Scalability: A VoIP phone system eases scalability for banking and finance businesses. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Totango

SEPTEMBER 30, 2022

In many other business departments, such as finance, HR, logistics, and marketing, companies have turned away from in-house solutions. These include artificial intelligence and machine learning, which can reveal hidden patterns that help predict behavior—one of the key priorities unearthed by the Totango survey.

Finance 95

Finance Artificial Intelligence Predictive Analytics Machine Learning 95

Ameyo Callversations

APRIL 18, 2022

Conversational AI integrates technology innovations such as NLP, intent recognition; voice optimized responding, contextual awareness, and machine learning. Data analytics, AI and NLP algorithms, and machine learning capabilities. Conversational AI and Its Growing Importance.

AI 98

AI Machine Learning Omnichannel CRM 98

Ameyo Callversations

APRIL 18, 2022

Conversational AI integrates technology innovations such as NLP, intent recognition; voice optimized responding, contextual awareness, and machine learning. Data analytics, AI and NLP algorithms, and machine learning capabilities. Conversational AI and Its Growing Importance.

AI 98

AI Machine Learning Omnichannel CRM 98

CommBox

FEBRUARY 2, 2022

Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person. That’s why you need to equip your chatbots with artificial intelligence and machine learning capabilities. What is a WhatsApp Business Chatbot? .

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Lightico

FEBRUARY 11, 2024

In our last blog on the subject, we covered IDP for Auto Finance in general but here we are diving a little deeper into the application process, where we often find lenders employing teams of “stare and compare” analysts and underwriters. This is what sets Lightico IDP for Auto Finance apart.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

CommBox

SEPTEMBER 13, 2021

Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%).

Sales 98

Sales AI Healthcare Omnichannel 98

CommBox

SEPTEMBER 20, 2021

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Commbox chatbots are smart and adjustable: Machine-Learning – CommBox AI-powered chatbots learn from every interaction with your customers and get smarter over time.

AI 96

AI Customer Service B2C Real Estate 96

DMG Consulting

OCTOBER 16, 2018

The cloud, which is essentially a financing and delivery model, has been a game-changer for the WFM market. Rules-based decisioning, machine learning, adaptive capabilities and more are coming into play in what has always been a staid and slow-moving sector.

Contact Center 83

Contact Center Artificial Intelligence Machine Learning Innovation 83

SurveySensum

FEBRUARY 24, 2025

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Some techniques used in sentiment analysis are: Lexicon-based Analysis : Using predefined lists of words associated with specific emotions (e.g., happy = positive, terrible = negative).

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. As the auto finance industry continues to leverage Auto Backed Securities (ABS) healthy portfolios are paramount to the overall health of the industry.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

Intercom

JULY 25, 2022

With all of these pain points and lost opportunities, it’s no surprise that nearly half (48%) of respondents say they are investing in new or improved customer engagement technologies – such as customer relationship management (CRM), artificial intelligence and machine learning, and data analytics in the next 18 months.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Zendesk

SEPTEMBER 15, 2021

According to research from a Finances Online report, the helpdesk software market share is projected to reach $11 billion by 2023. With maintaining trust with your customers, it is your responsibility to protect your customers’ information once it arrives in your ecosystem.

CX 97

CX E-commerce Machine Learning Social Media 97

Lightico

APRIL 18, 2024

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. Deep learning algorithms will play a crucial role in this evolution.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Ameyo Callversations

MARCH 6, 2022

What’sWhat’s more fascinating is how machine learning and AI evolution have helped chatbots make leaps in solving customer problems. Whether it’s real estate, finance, travel, or healthcare, every industry is lapping up AI-based chatbots to reap the benefits of a smooth customer experience.

Real Estate 98

Real Estate AI Omnichannel Machine Learning 98

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

UJET

AUGUST 6, 2019

Finance apps unchained customers from visiting banks. That chatbot uses machine learning to understand the question and offer what is considered a relevant answer. With machine learning, chatbots can quickly and accurately sort through and find the relevant data needed to accurately answer questions.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Social Media Entertainment 78

Intercom, Inc.

NOVEMBER 27, 2019

And then how can we run machine learning and AI and all kinds of predictions on top of this to understand who we should be talking to?”. So this becomes a collection of data sources to understand different things about software companies. Who do they sell to? Is it a free trial? Is it sales-assisted? What tools are they using?

Sales 186

Sales Machine Learning Start-ups Touchpoint 186

Fonolo

JANUARY 31, 2018

This brief report uses an interesting structure of comparing “The Reality” vs. “The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality. Key findings: “…The reason [machine learning. Our favorite chart: KPI Guide for Omni-Channel Contact Centers.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Hodusoft

OCTOBER 26, 2021

Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. Modern contact centers today are capable of using many new technologies such as artificial intelligence and machine learning among others.

Contact Center 98

Contact Center Omnichannel Artificial Intelligence Machine Learning 98

SugarCRM

MARCH 24, 2025

What we'll Cover: How Epicor ERP Can Also Support Your Customer-Facing Teams If your business relies on Epicor ERP, you already know how valuable it is for managing operations, inventory, and finance. Aligned Sales, Finance, and Operations : No more confusion over outdated or conflicting data.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

SugarCRM

MARCH 24, 2025

What we'll Cover: How Epicor ERP Can Also Support Your Customer-Facing Teams If your business relies on Epicor ERP, you already know how valuable it is for managing operations, inventory, and finance. Aligned Sales, Finance, and Operations : No more confusion over outdated or conflicting data.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

Lightico

JUNE 6, 2024

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Machine Learning Advantage : Continuously learns and improves data extraction accuracy over time.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Steven Van Belleghem

APRIL 27, 2021

In 2018, it then went on to launch Grab Financial, which offers payment, insurance, and financing services. Machine learning and AI models also allow it to track down food demand gaps in certain cities and closing them by establishing and expanding cloud kitchen networks, giving consumers access to more cuisine options.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

CommBox

JANUARY 19, 2022

Additionally, Commbox allows you to create smart conversational chatbots powered by AI and machine-learning capabilities. Commbox’s eCommerce chatbots successfully scaled up sales and customer communication processes for leading brands in various industries such as telecom, finance, retail, healthcare and more.

B2B 98

B2B Omnichannel Retail Machine Learning 98

CallCare

AUGUST 5, 2024

Successful implementations of human live chat can be seen in industries like healthcare and finance, where trust and detailed understanding are paramount. While AI has made strides in personalisation through machine learning and data analytics, it still falls short of the depth and nuance that human agents offer.

AI 52

AI E-commerce Machine Learning Artificial Intelligence 52

Aquire

JANUARY 24, 2022

The top five industries profiting from the incorporation of chatbots are real estate (28 percent), travel (16 percent), education (14 percent), healthcare (10 percent), and finance (5 percent) ( collect.chat ). With machine learning, natural language processing (NLP), and deep learning getting more and more powerful, so will chatbots.

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

DMG Consulting

JANUARY 4, 2019

Top contact center technology trends for the year are likely to be: The cloud – while the cloud is a financing and implementation methodology, it has driven a wave of innovation in many contact center IT sectors.

Artificial Intelligence 59

Artificial Intelligence Contact Center Machine Learning VOC 59

CommBox

SEPTEMBER 23, 2021

Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%).

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Qualtrics

AUGUST 6, 2019

Combining experience data ( X-data ) – like CSAT and NPS – with O-data – such as sales, finance, and HR – creates a system of action enabling brands to address the question “ what do customers want ”. Embrace AI and Machine Learning. AI and Machine Learning in CX turn “big data” into “useful data.”.

Machine Learning 48

Machine Learning NPS Finance CX 48

CommBox

JANUARY 13, 2022

The recent COVID-19 pandemic has seen a surge in people forced into managing their finances at home, opening up the financial services market. . Chatbot financial services get smarter via machine learning. Additionally, Commbox allows you to create smart conversational chatbots powered by AI and machine-learning capabilities.

Customer Experience 52

Customer Experience Machine Learning Finance Omnichannel 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

OCTOBER 31, 2019

Anybody who’s familiar with machine learning and artificial intelligence will tell you that there hasn’t actually been a dramatic increase or improvement in the quality of the algorithms over the last 20 years.

Start-ups 169

Start-ups Technology Technology AI 169

SugarCRM

APRIL 26, 2021

When you think about it, it sort of makes sense—data is typically organized by individual company departments, such as HR, finance, administration, sales, marketing, and other divisions. Inside a Company’s Culture : Every department, whether finance, HR, sales, or marketing, is used to working in its own bubble.

Unstructured Data 59

Unstructured Data CRM Finance Artificial Intelligence 59

Lightico

JUNE 29, 2023

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Digital signatures utilize cryptographic methods to verify the authenticity and integrity of electronic documents, providing a secure alternative to ink-based signatures.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52