Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. After all, trust matters a lot in the banking and finance sector. For a banking and finance professional this blog post offers immense value.

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SurveySensum

DECEMBER 4, 2024

Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Follow the above-mentioned practices to improve the NPS finance. As a result, customers can manage their finances better and will build trust and loyalty with the bank. This is where Net Promoter Score comes into play.

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Hodusoft

SEPTEMBER 18, 2023

With the advancements in technology, the industry expanded towards more complex processes like finance and accounting, IT services, and human resources. Some of these solutions include- Omnichannel Communication: In today’s time, customers expect flawless communication across multiple channels.

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Ameyo Callversations

MAY 19, 2022

Sales bots also allow enterprises to engage with customers at scale while delivering a truly omnichannel outreach experience to every buyer. Strong NLP Engine and ML Capabilities. It enables an omnichannel experience to customers. Read More: Best AI Chatbot Features to Deliver Expectational Customer Service.

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Comm100

NOVEMBER 25, 2020

The advancements in AI and machine learning (ML) has improved customer engagement and customer service by automating and assisting traditional processes through powerful and trainable algorithms that can analyze and learn from massive amounts of data. Best Practices for Digital Omnichannel Customer Service.

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Hodusoft

JANUARY 1, 2024

Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience. Convenience and Ease of Access: Using remote financial services, customers can easily manage their finances from anywhere at their convenience.

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SurveySensum

JANUARY 16, 2024

Here are some feedback examples from a sustainable brand website offering beauty products: Catherine Schwartz, Finance Editor at Crediful , highlights the importance of getting customer leveraging feedback for product development: “Your business exists because of the consumers. They can assist in data gathering, analysis, and reporting.

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