Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. If this is a must-have feature, you’ll need to shortlist vendors that offer it.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

PeopleMetrics

JANUARY 10, 2018

Let your CEM software parse through open-ends and, through text analytics, summarize the volunteers’ sentiment. Keep the survey as short as possible and let them speak their mind! While open-ended comments are more difficult to analyze, they allow you to keep the survey short. Do something with the feedback. Talk to David.

CEM 73

CEM Close the Loop Text Analytics Social Media 73

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Leverage self-service options like self-help kiosks, and mobile apps to manage finances, pay bills, make investments, etc.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

Lumoa

SEPTEMBER 8, 2021

You will reap more benefits from using text analytics on your open-ended responses than from collecting numerical, in-actionable scores. Using this method, Lumoa customer Simple Finance reduced resolution time by 90%, leading to a CSAT increase of 20%.

Customer Experience Management 78

Customer Experience Management CEM Customer Experience CX 78

Lumoa

MAY 16, 2024

Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. Here, Lumoa provides text analytics services for numerous stakeholders like customer insights professionals and — also — for product teams.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

DECEMBER 2, 2021

However, in the finance industry comprising the insurance and banking sectors, the customer expectation would be centered around perfect customer service. Text analytics. SurveySensum enables the power of text analytics that will help you unearth hidden meanings from textual data.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

DMG Consulting

JANUARY 29, 2021

Given the major contributions of the cloud in enabling contact centers during the pandemic, the momentum of companies transitioning to this deployment/financing model is expected to continue. Speech and text analytics (also known as interaction analytics, IA), came in third place, receiving 35.1% of the responses.

Contact Center 62

Contact Center Text Analytics Entertainment Finance 62

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Chanice Henry graduated with a BA in Journalism, before diving into the world of B2B editorial focused on property finance.

Customer Experience 60

Customer Experience Pharmaceutical NPS Text Analytics 60

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 3, 2023

Did the salesperson explain the financing options clearly? Addressing key issues like feature explanations, delivery time, and transparent finance builds trust and improves conversion rates. Pro tip: Use tools like Text Analytics to identify emerging complaints, track customer sentiment, and act in real time.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Chanice Henry graduated with a BA in Journalism, before diving into the world of B2B editorial focused on property finance.

Customer Experience 32

Customer Experience Pharmaceutical NPS Text Analytics 32

SurveySensum

MAY 19, 2023

As a result, customers can manage their finance better and will build trust and loyalty with the bank. Use text analytics to understand common themes in customer comments. OR, banks could help customers saving money in low-interest accounts switch to better accounts.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

JANUARY 14, 2025

The Table lets you look at all those scores and compare them against each other: New analytics features for surveys without text For a long while, Lumoa has prided itself on having some of the best text analytics software in the world.

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52