Customer Experience Matrix

APRIL 9, 2007

What sets Skytide apart is its use of XML and the Xpath language to access the source data. This allows it to read both conventional structured databases and unstructured data. Skytide was launched in 2003 and has since matured to handle huge data volumes—the largest installations scan ten terabytes of source data per day.

Unstructured Data 48

Unstructured Data Customer Experience Finance Engineering 48

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Heres how they overlap.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Customer Experience Matrix

MARCH 6, 2016

The company seems to be giving lower priority to a more flexible database, which will also be essential to handling future needs such as unstructured data. It is already behind small business oriented competitors that permit custom data tables, including HubSpot and Ontraport.

Unstructured Data 54

Unstructured Data Artificial Intelligence Finance Start-ups 54

SurveySensum

SEPTEMBER 5, 2024

50-70% of customers now prefer digital banking services to manage their finances because they offer convenience, speed, and efficiency. Then interpret your feedback accurately with the help of AI-powered analysis tools to analyze a large number of unstructured data to identify recurring customer patterns and pain points.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Gainsight

APRIL 8, 2019

First of all, the data is collected in many different systems—such as your CRM, marketing automation, finance, support, product analytics, and other solutions. What’s more, is that all of that data comes in different formats: Type of Data. High-volume streaming data. Batch data. Unstructured data.

Technology 45

Technology Technology Structured Data Unstructured Data 45

Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. After all, trust matters a lot in the banking and finance sector. For a banking and finance professional this blog post offers immense value.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Intercom

APRIL 20, 2023

They talk to finance, understand how finance measures success, and link all their work to those metrics” Liam: You’ve talked to hundreds of CX leaders in B2B companies. They talk to finance, understand how finance measures success, and link all their work to those metrics. ” “I don’t know.”

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52