Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). ibex’s Doug Hoffschwelle sat with client Shannon Hodges of Opendoor for a riveting discussion about Opendoor’s rapid growth and innovation in the real-estate space. You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

MAY 2, 2022

According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. Get Smart About VoC and Business Intelligence. While you might already use questionnaires or surveys, consider adding additional elements to your VoC program to create a more robust feedback engine.

CX 97

CX VOC Customer Journey Map Contact Center 97

Beyond Philosophy

AUGUST 9, 2016

Innovative, social techniques are core to employee VOC programs. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Just as captive customer MROCs can provide excellent information, much the same can be said for employee MROCs.

Non-Profits 60

Non-Profits Social Media VOC B2C 60