Want to Improve the Patient Experience? Stop Sending Bad Surveys
InteractionMetrics
JULY 22, 2019
She told me that every time she has a test, check-up, or any kind of interaction, her highly-acclaimed oncology center in Florida bombards her with survey requests and reminders. The thing about these everything else touchpoints is that they’re not ‘surveyable’. One of my friends has stage 4 breast cancer.
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