The Customer Service Blog

NOVEMBER 15, 2023

An ongoing project by Aston University and Birmingham City Council explores gambling and housing security. The stigma associated with problem gambling has encouraged most of those surveyed to try to control their habit or stop gambling altogether.

Gambling 94

Gambling Finance Customer Service 94

Beyond Philosophy

MARCH 27, 2021

26:09 We hear how a casinos in Singapore let their customers enjoy a cigarette while gambling without letting the environment go up in smoke. Here are a few key moments in the discussion: 03:39 Faure-Field shares how your hold music at the call center can affect the Customer Experience more than you think.

CX 147

CX Gambling Transportation Management Consulting 147

Intercom, Inc.

SEPTEMBER 22, 2020

Hubspot’s gamble was right on the money. We really put our backs into it. And then we created a community around it who supported it. It was a large concerted effort that went into creating it, and we’re still working on it.”.

Gambling 211

Gambling B2B Education Business Growth 211

Beyond Philosophy

NOVEMBER 11, 2014

Procter & Gamble learned the lesson that getting the habit wrong could mean the difference between fail and success of a product launch. When launching Febreeze initially they targeted people with odour problems at their homes.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Comm100

OCTOBER 31, 2023

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. In the cluttered online gambling space, tailoring experiences can be the difference between a one-time visitor and a loyal player.

Gambling 72

Gambling Social Media Gaming Omnichannel 72

Beyond Philosophy

FEBRUARY 27, 2020

Gambling is another example of how we participate in Hyperbolic Discounting. However, this knowledge means little to me when I am holding a cookie in my hand. I choose the short-term reward of a tasty treat and give up the long-term reward of improved health. .

Gambling 187

Gambling Education Sales Technology 187

Beyond Philosophy

NOVEMBER 19, 2014

If you enjoyed this post, you might be interested in the following blogs: Emotionally Engagement and Brand Loyalty: Procter and Gamble Gets it, Do You? These brave men and women will always be remembered. Guinness: Being ‘Made of More’ with Your Brand. Thinking Fast and Lazy: Why Do Ads Target Your Emotions?

Net Promoter Score 125

Net Promoter Score Social Media Gambling Customer Loyalty 125

Intercom, Inc.

DECEMBER 10, 2019

This is a common process for teams new to working on outcome-based projects, and the risk is that without first validating the hypothesized problem, you’re essentially gambling with your product development. Here’s a real example of this that our Onboarding team recently worked through.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Shep Hyken

SEPTEMBER 24, 2021

Integrating a new software can be nerve-racking as you gamble on the success of the sales process while building a new relationship with your supplier. This allows the sales team to do what they do best while still bringing in several additional benefits to the overall sales process. Use Customer Success as a carrot.

Sales 135

Sales Customer Experience Gambling Customer Relationship 135

Beyond Philosophy

DECEMBER 31, 2019

It was quite a gamble to take it on since nobody was talking about it then. I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Customer Experience has matured. However, 17 years later, far more than my consultancy is talking about it. .

Customer Experience 152

Customer Experience Artificial Intelligence Gambling AI 152

Steven Van Belleghem

NOVEMBER 22, 2021

With this brand, Proctor and Gamble was able to push a boring commodity like a diaper onto a whole new level, by adding a smart baby monitor and integrated sleep system for infants into the mix. Not just with your core offering, but just as much with the adjacent services that you offer on top of that.

Customer Experience 117

Customer Experience Gambling CX NPS 117

Beyond Philosophy

MARCH 28, 2016

Leaving the emotions of an experience up to chance is a risky way to gamble with the loyalty of your Customers—particularly when competition is fiercer than ever. However, when you leave the emotional parts untouched, you also leave them unpredictable.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

Zendesk

APRIL 11, 2022

Starting a business can feel a lot like gambling. But when you’re down on your luck in gambling or business, the short-term goal may simply be to break even. There’s a significant financial buy-in up top, and you need to take risks if you want to make money. Break-even points exist across a variety of financial situations.

Gambling 98

Gambling Sales Manufacturing Start-ups 98

Lumoa

MARCH 10, 2022

Don’t gamble with your marketing budget. Customer interviews If you’re not familiar with the story of Procter & Gamble resurrecting their Febreze brand with the help of an insight from one ordinary customer, it’ll tell you everything you need to know about why you should be conducting customer interviews.  Do they use Facebook?

Customer Feedback 88

Customer Feedback Gambling Social Media Start-ups 88

Hodusoft

JUNE 17, 2021

Very reliable software.” – Adetayo C, From Gambling and Casino industry. “Provides total solution contact center application for our enterprise and government clients.” – Ismed S, From Telecommunications industry . Good voice solution to recommend” – Ankur S, From Travel and Tourism company.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Customer Service Life

DECEMBER 6, 2021

While Custer didn’t smoke, drink alcohol, or use foul language, he was known to have a bit of a gambling problem. The book actually spends a significant amount of time earlier in Custer’s life and military career, detailing his successes as a leader during the American Civil War in the 1860s.

Customer Service 108

Customer Service Gambling Engineering Innovation 108

CSAT.AI

JULY 12, 2023

Expecting customers to be overly patient is a losing gamble. Emplifi shared research in 2022 that revealed similar high numbers, with 86% of consumers saying they’d drop a brand they were loyal to after just two to three bad experiences. Many businesses get this.

AI 88

AI CX Gambling Sentiment Analysis 88

Beyond Philosophy

AUGUST 25, 2019

However, what you are gambling on is building this relationship in the long term. You are pursuing Relational instead of Transactional, so choose with your eyes open. From a business perspective (and to be clear), creating a Relational interaction means investment. It means spending time and money.

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

Intercom, Inc.

JULY 4, 2018

As Procter & Gamble CEO Bob McDonald once said, “We know from our history that while promotions may win quarters, innovation wins decades.” In this scenario, the R&D team are viewed as the heart of the company. The success of everyone else is predicated on the success of this team.

Gambling 191

Gambling Start-ups Innovation Sales 191

The DiJulius Group

SEPTEMBER 12, 2021

When you look around Las Vegas, gambling seems to a very profitable business, right? I attend a lot of franchise conferences in Las Vegas. But you also see a ton of competition. And no matter where you play, it is basically the same games! What is really the difference between one casino and another? Read Full Article.

Gambling 52

Gambling Gaming 52

Beyond Philosophy

MARCH 28, 2019

We also enjoy risky behavior, like gambling, smoking, or playing fast and loose with food expiration dates. A consistent finding in psychology is that people don’t like uncertainty or risk. It’s called Risk Aversion, and we all have it to some degree. To be fair, we are not risk averse all the time.

Gambling 143

Gambling Start-ups Education Customer Experience 143

Callminer

JULY 30, 2020

That means you are gambling with your company’s image because you didn’t spend the time training the call center to deal with complaints. You should have processes in place to handle customer service complaints so that your reps aren’t put on the spot. Dennis Vu is the CEO and Co-founder of Ringblaze.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

Beyond Philosophy

FEBRUARY 12, 2015

Emotional Engagement and Brand Loyalty: Procter and Gamble Gets It…Do You? If you enjoyed this post, you might be interested in the following blogs: Why Your Memory Matters More Than Your Experience. 4 Actions to Exceed Customer Expectations. Colin is an international author of four best-selling books and an engaging keynote speaker.

Gambling 90

Gambling Social Media Customer Expectations Customer Experience 90

The Customer Service Blog

SEPTEMBER 20, 2023

At a difficult time for the hospitality industry, some might consider this a bit of a gamble. Stonegate Group, which owns chains including the Slug & Lettuce, has announced plans to increase drinks prices by 20p when their pubs are at their busiest.

Gambling 89

Gambling Hospitality Hospitality Social Media 89

C3Centricity

SEPTEMBER 17, 2024

Procter & Gamble’s (P&G) “Consumer is Boss” philosophy exemplifies a customer-first strategy. According to a study by Zendesk, 90% of companies collect customer feedback, but only 10% act on it, and just 5% communicate back to their customers about the changes they made based on their feedback.

E-commerce 62

E-commerce Gambling Social Media AI 62

Intercom, Inc.

JULY 4, 2018

As Procter & Gamble CEO Bob McDonald once said, “We know from our history that while promotions may win quarters, innovation wins decades.” In this scenario, the R&D team are viewed as the heart of the company. The success of everyone else is predicated on the success of this team.

Gambling 165

Gambling Start-ups Innovation Sales 165

Customer Bliss

APRIL 5, 2019

A graduate of Harvard University and Miami University, Unger supported consumer product brands in brand management and advertising at Procter & Gamble and Leo Burnett, for a decade.

Gambling 85

Gambling Gaming CX Start-ups 85

1 to 1

JUNE 25, 2014

The parody publication published an image two weeks ago of a man lying face down in a parking lot with the caption, "A Procter & Gamble marketing team attaches a tracking collar to an incapacitated head-of-household specimen.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Gambling 40

Gambling Gaming Customer Loyalty Customer Experience 40

ProProfs

JULY 16, 2020

More so, according to Ann Schulte, Chief Learning Officer at Procter & Gamble (P&G). In fact, time is still the number one challenge in workplace learning today , according to the LinkedIn Workplace Learning Report.

Social Media 103

Social Media Gambling Education 103

Lightico

DECEMBER 4, 2021

Payment option for crime : Cryptocurrencies are already being utilized by criminals to facilitate such activities as ransomware and unlawful online gambling. There are numerous wallet providers and crypto exchanges that provide services with little to no AML or KYC safeguards in place. Fighting Money Laundering on Crypto Exchanges.

Gambling 52

Gambling Finance Legal Compliance 52

Beyond Philosophy

JUNE 27, 2024

Sometimes, the pain of losing what you have already invested inspires you to gamble on spending more to avoid that loss. In other words, will the payoff be worthwhile after accounting for the extra resources? If not, we should walk away. However, after investing, it’s hard to walk away.

Real Estate 78

Real Estate Gambling Customer Experience 78

1 to 1

FEBRUARY 2, 2015

During last night''s Super Bowl, whether Nissan''s #WithDad commercial tugged at your heartstrings or Procter & Gamble''s #LikeaGirl ad left you feeling inspired, the bigger question becomes, what return will these companies see long after the Monday morning quarterbacking over best and worst Super Bowl commercials ends?

Gambling 36

Gambling Customer Experience 36

Customer Bliss

JUNE 14, 2019

from Procter & Gamble, where he spent over 25 years in various roles across the world including the US, China, India, Singapore and Europe. .” I'm a big believer that people should be led through situational leadership. Chester Twigg, CCO @JNJCares Click To Tweet. About Chester Twigg.

E-commerce 64

E-commerce Gambling Retail Social Media 64

ClearAction

DECEMBER 16, 2017

“Start with a very deliberate protocol that is designed to elicit logic and emotion.

Gambling 54

Gambling Innovation Customer Experience 54

Customer Bliss

OCTOBER 3, 2019

Prior to joining Citi, Leslie held positions with CoreStates Financial Corp, Mellon Bank, Qwest Interactive, and Proctor & Gamble. ” About Leslie McNamara. She joined Citi in 2002 and held a number of portfolio management, marketing, and customer engagement positions.

Customer Experience 58

Customer Experience Retail Gambling Start-ups 58

Service Quality Institute

FEBRUARY 7, 2023

Very few firms are willing to gamble real money when they screw up. Here is the link for Northeast Delta Dental’s 2022 payouts. This is the only firm I know of that guarantees delivery promises with their own money. Maybe that is one of the reasons their market share is so high.

Gambling 52

Gambling Non-Profits Start-ups Customer Service 52

CommBox

FEBRUARY 2, 2022

However, Getting API access may be difficult for some industries such as alcohol or tobacco companies, gambling, political groups or governmental organizations. Industries – Getting API access from WhatsApp is generally easy for telecom, finance, retail, real estate, and education brands.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98