ClearAction

FEBRUARY 7, 2016

Customer Experience is Well-Defined by Metaphors BKM: Procter & Gamble. Customer Experience Innovation. Rules of the Game for Customer Experience Innovation article. Customer Experience Innovation Covers the Experience Spectrum article. Innovating the Superior Customer Experience webcast (24:09).

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

Service Quality Institute

FEBRUARY 9, 2021

Willing to gamble and make big decisions. Amazon is focusing on innovation and willing to try new ideas and learn from its mistakes. Bezos wants all employees to treat Amazon as a startup. “I constantly remind employees to be afraid, to wake up every morning terrified.” ” Bezos and Amazon are risk-takers.

Gambling 40

Gambling Start-ups Sales Innovation 40

Intercom

NOVEMBER 30, 2023

Enter Intercom Phone Liam Geraghty: That brings us right up to now and to the latest innovation in phone support. But I would also potentially be surprised about the direction it’s been innovated in. Generally, they were already pissed off, so I didn’t. I basically just tried to help them with their issue. Why did we build it?

Start-ups 98

Start-ups Technology Technology Gaming 98

Qualtrics

JANUARY 16, 2019

Peter Mackey Head of Strategic Innovation, Wizer. Who should go: Market research leaders looking to gain new, innovative ideas. Who should go: Consumer insight and market research professionals who want to stay up-to-date with the latest trends and innovations. Marie Wolfe- Consumer & Market Insights, Unilever.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

JULY 4, 2018

As Procter & Gamble CEO Bob McDonald once said, “We know from our history that while promotions may win quarters, innovation wins decades.” In their IPO filing they explained that their competitive advantage was a “consistent velocity of product innovation.” The idea of a product-first company isn’t exactly new.

Gambling 191

Gambling Start-ups Innovation Sales 191

Intercom, Inc.

JULY 4, 2018

As Procter & Gamble CEO Bob McDonald once said, “We know from our history that while promotions may win quarters, innovation wins decades.” In their IPO filing they explained that their competitive advantage was a “consistent velocity of product innovation.” The idea of a product-first company isn’t exactly new.

Gambling 165

Gambling Start-ups Innovation Sales 165

Beyond Philosophy

JANUARY 23, 2019

Gambling behavior can be explained this way. The longer people are at the track, the more money people lose (because that’s the way gambling works, kids.) There’s some excitement in gambling and knowing that you’re playing the odds. So, you might gamble some of your money at the track.

Gambling 112

Gambling Start-ups Technology Technology 112

Intercom, Inc.

JANUARY 14, 2021

They don’t have the discipline, they don’t have the framework to innovate and find new ideas that would scale. Somebody else is going to be focused on just a subset, is going to move faster, and will out-innovate you in that area. Teams were afraid to focus on just a specific segment of the market or customers.

Engineering 225

Engineering E-commerce Start-ups Sales 225

Customer Service Life

DECEMBER 6, 2021

While Custer didn’t smoke, drink alcohol, or use foul language, he was known to have a bit of a gambling problem. Work with the product team to continuously innovate based on customer feedback? He was fearless on the battlefield, leading his men with reckless abandon and cheating death time and time again.

Customer Service 108

Customer Service Gambling Engineering Innovation 108

Zendesk

MARCH 1, 2021

Inclusive language impacts almost every aspect of a business: attracting and retaining customers, hiring and keeping talented people, increasing productivity, and driving innovation. It’ll also make your team more productive and innovative. Driving innovation. You must also develop tactics to get your team to embrace it.

Start-ups 98

Start-ups Gambling Innovation Education 98

Intercom, Inc.

APRIL 21, 2022

Liam Geraghty: That brings us right up to now and to the latest innovation in phone support. So I ended up just being like, “You know what, I’m just going to show up to the airport early and do it in person because that’s the only way I’m going to get through,” which was a gamble. Enter Switch.

Start-ups 118

Start-ups Gaming Technology Technology 118

Intercom, Inc.

FEBRUARY 21, 2019

I think there’s a lot of ways we can innovate on the tool, but yeah. And three, you need to build and innovate on our brand.” But when you’re starting those new relationships with new employees, it’s always a bit of a gamble on both sides. It’s still early days. Selling to educated customers.

Education 123

Education Start-ups B2B Sales 123