eglobalis

OCTOBER 21, 2024

Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences.

Social Media 418

Social Media B2B Sentiment Analysis B2C 418

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. This perspective shift has been catalyzed by innovations like chatbots and AI-assisted live chat. This in turn encourages greater, more regular engagement and spend.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

C3Centricity

SEPTEMBER 17, 2024

Procter & Gamble’s (P&G) “Consumer is Boss” philosophy exemplifies a customer-first strategy. This led to innovations like Tide Pods, which addressed the consumer desire for convenient, pre-measured laundry detergent. This is particularly crucial in an industry where consumer trends can shift rapidly.

E-commerce 62

E-commerce Gambling Social Media AI 62

ClearAction

FEBRUARY 7, 2016

Customer Experience is Well-Defined by Metaphors BKM: Procter & Gamble. Customer Experience Management Using Social Media BKM: Wells Fargo. Customer Experience Social Media Conversations BKM: Dell. Customer Experience Innovation. Rules of the Game for Customer Experience Innovation article.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48