Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
eglobalis
OCTOBER 21, 2024
Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. However, even with technological support, keeping pace with incoming feedback can still be difficult. Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%.
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