eglobalis

OCTOBER 21, 2024

Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. However, even with technological support, keeping pace with incoming feedback can still be difficult. Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%.

Social Media 505

Social Media B2B Sentiment Analysis B2C 505

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. This perspective shift has been catalyzed by innovations like chatbots and AI-assisted live chat. This in turn encourages greater, more regular engagement and spend.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 61

Innovation Pharmaceutical Manufacturing Gambling 61

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. The data sources include approved user reviews, public data sources, and data from technology vendors. . Very reliable software.” – Adetayo C, From Gambling and Casino industry. Kartik Khambhati, Co-Founder & CBDO said.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

C3Centricity

SEPTEMBER 17, 2024

It encompasses a comprehensive understanding of consumer behaviour and leverages advanced technologies like AI and data analytics to create personalized and seamless experiences from product development to point of sale and beyond. P&G regularly conducts in-home visits and observational research to understand consumer needs deeply.

E-commerce 62

E-commerce Gambling Social Media AI 62

ClearAction

AUGUST 22, 2020

You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Proven winners both during and after a down cycle are those that embrace a slowdown as an opportunity to strengthen innovation and business processes. Customer Value Innovation. Customer Engagement.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Intercom

NOVEMBER 30, 2023

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. Ernie says there were five key technologies that made phone-based customer support possible. The technology development for that to happen started out quite early.

Start-ups 98

Start-ups Technology Technology Gaming 98