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Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

FEBRUARY 14, 2024

This is an insurance company based in New Hampshire, Maine and Vermont. Very few firms are willing to gamble real money when they screw up. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire. Then discovered our New England customers love having live support till 8. That is 34 years.

Customer Service 52
Customer Service Gambling Non-Profits Start-ups 52
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Northeast Delta Dental: A Relentless Customer Driven Role Model

Service Quality Institute

FEBRUARY 7, 2023

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Very few firms are willing to gamble real money when they screw up. Market share is 60% in Maine and Vermont and 55% in New Hampshire. Every year I highlight Northeast Delta Dental. That is 33 years.

Gambling 52
Gambling Non-Profits Start-ups Customer Service 52
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