Two Relentless Customer Service Role Models and Incredible 2023 Financial Results
Service Quality Institute
FEBRUARY 14, 2024
It is one of the few firms that used technology to reduce friction and improve the customer experience. This is an insurance company based in New Hampshire, Maine and Vermont. Very few firms are willing to gamble real money when they screw up. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire.
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