eglobalis
OCTOBER 21, 2024
Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. To combat this, companies can benefit from tools such as sentiment analysis, Customer Data Platforms (CDPs), and other social media analytics that assess the emotional tone and urgency of complaints.
CSAT.AI
JULY 12, 2023
Expecting customers to be overly patient is a losing gamble. The post Where to Start with AI to Get Better CX Results appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Many businesses get this.
CSAT.AI
NOVEMBER 9, 2022
Further, the interests, activities and backgrounds of the sources of negative sentiment were unlikely to be Nike’s main customer base. By gambling on this controversial ad campaign, Nike saw an increase in brand mentions (12.4
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