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Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

eglobalis

Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. However, even with technological support, keeping pace with incoming feedback can still be difficult. Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%.

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Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 

Comm100

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Comm100: Leading the Next-Gen Revolution in Gaming & Gambling Communications In this dynamic landscape, Comm100 emerges as a beacon.

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Buyer-Centric Selling Explained: Six Best Practices

Customer Think

In any major Las Vegas casino, you’re confronted with the strange dichotomy of human emotion and technology. The gambling experience is rooted in powerful human emotions – while the management of […] Recently, I attended the Gartner CSO & Sales Leader Conference in Las Vegas – let me tell you why it was the ideal location.

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Getting conversational: HubSpot’s CEO on a new species of disruptor

Intercom, Inc.

At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention. Hubspot’s gamble was right on the money. They all had the same playbook, but there was one problem – it wasn’t built for the modern human.

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Ignoring Customers’ Risk Aversion is Risky Business

Beyond Philosophy

Gambling behavior can be explained this way. The longer people are at the track, the more money people lose (because that’s the way gambling works, kids.) There’s some excitement in gambling and knowing that you’re playing the odds. So, you might gamble some of your money at the track.

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Getting Over the “I Want It Now” Mindset

Beyond Philosophy

Gambling is another example of how we participate in Hyperbolic Discounting. To hear more about A Glimpse To The New Trends In Humanizing Technology in more detail, listen to the complete podcast here. . However, this knowledge means little to me when I am holding a cookie in my hand.

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Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

Shep Hyken

Integrating a new software can be nerve-racking as you gamble on the success of the sales process while building a new relationship with your supplier. This allows the sales team to do what they do best while still bringing in several additional benefits to the overall sales process. Use Customer Success as a carrot.

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