Hodusoft

NOVEMBER 20, 2024

The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” Many telecom companies are also shifting to multi-tenant IP PBX systems as the technology has proved to be a game changer in the industry.

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Gaming Compliance Invoicing Technology 52

Beyond Philosophy

JUNE 14, 2024

The post Is Surge Pricing a Game-Changer or Deal-Breaker for Customers? Balancing the benefits to the customer with revenue optimization goals. There is a need for flexibility and supply management to support dynamic pricing strategies. appeared first on Beyond Philosophy.

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Gaming Hospitality Hospitality Customer Relationship 88

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else.

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Gaming Customer Service Legal Customer Experience 121

NGDATA

MARCH 28, 2024

Source The post Leveling up the bank marketing game appeared first on NGDATA. While AI can make financial marketers' jobs easier, it's still important for marketers to thoughtfully re-craft starter ideas generated by AI tools.

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Gaming Social Media AI 52

The DiJulius Group

JANUARY 24, 2022

By now you have either binge-watched or at the very least, heard of the new Netflix hit drama series called Squid Games. Hundreds of cash-strapped contestants accept an invitation to compete in children’s games for a big prize or risk a deadly outcome. While the stakes don’t have to be as high, we have found. Read Full Article.

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Gaming CX 91

Customer Think

JULY 1, 2021

In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […]. The popularity of mobile devices and the huge increase in technological capability have taken the mobile app industry to the next level.

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Gaming Technology Technology 111

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

Customer Think

AUGUST 29, 2024

The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing. Here’s a look at the top […]

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Gaming Technology Technology 64

SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation. .” – Tanuj With this blog, we will discuss how businesses do NPS gaming and explore strategies to rectify and avoid NPS gaming. Let’s find out!

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NPS Gaming Education Customer Satisfaction 52

Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends. billion in the year 2018, which is projected to hit the milestone of $407.31

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Gaming Technology Technology 116

Doing CX Right

MARCH 12, 2023

The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right. Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy.

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Gaming AI Customer Service CX 91

Fonolo

JUNE 10, 2021

While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Motivational games can also boost agents’ productivity at work, and there are many different kinds of games to play.

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Gaming Contact Center Sales Sports 91

InteractionMetrics

AUGUST 2, 2023

Why Fox Rent a Car (and, by association, its Managing Director Gerardo Bermejo) should spend more time on listening and less time on gaming their customer surveys! More importantly, the company employed a new way to game their customer surveys — resulting in ONLY the data they want to see and discarding the rest. It’s never worth it.

Gaming 52

Gaming Customer Survey Start-ups Customer Experience 52

Intercom, Inc.

AUGUST 13, 2018

Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and a bunch of PC games. I would play video games for hours on end, only stopping for the odd toilet break. But as my love of gaming grew, it became obvious that I wasn’t drawn to the typically popular action or racing games.

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Gaming Hospitality Hospitality Start-ups 163

InteractionMetrics

OCTOBER 31, 2023

Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? At Interaction Metrics, our mission is to collect science-based facts, so I can’t understand why any organization would seek to game its surveys. Unfortunately, survey gaming like this is prevalent. Seems unlikely.

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Healthcare Gaming Construction Retail 52

Customer Think

AUGUST 4, 2023

Read more The post Fox Rent a Car: Stop Gaming Your Surveys appeared first on Interaction Metrics. Few things bother me more than unscrupulous business practices. As a Customer Experience Analyst with decades in the CX industry, I thought I’d seen it.

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Gaming CX Customer Experience 52

Customer Think

APRIL 25, 2023

Recently, the Lakers participated in a “play-in” game against the Minnesota TimberWolves to decide if they would make the NBA playoffs and have a chance to reach the NBA Championship game. During […]

Gaming 59

Gaming 59

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

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Gaming Omnichannel Entertainment AI 45

NGDATA

APRIL 25, 2024

Source The post Why the shift from ‘conversions’ to ‘key events’ in GA4 is a game-changer appeared first on NGDATA. Key events measure interactions important to a business, align with business objectives, demonstrate the value of organic search traffic, and elevate marketing reporting. SEOs need to understand and leverage this change.

Gaming 52

Gaming 52

Customer Think

JANUARY 6, 2022

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future. These events are a subset of virtual team building and are useful […].

Gaming 69

Gaming 69

Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

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Gaming Technology Technology 118

Inside Customer Service

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

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Gaming Customer Service Sports Innovation 172

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

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Entertainment Gaming Innovation Technology 59

BeyondPhilosophy

NOVEMBER 4, 2023

There are a mix of game-changing opportunities, including missed ones, and some acute risks facing organizations next year. The post Discover the 14 game-changing opportunities and risks awaiting you in 2024 appeared first on Beyond Philosophy. Colin sometimes struggles with a glass-half-empty disposition. Check it out here.

Gaming 52

Gaming Customer Acquisition Customer Satisfaction Sales 52

Customer Experience Matrix

APRIL 27, 2020

The explosion of interest in games in particular seems to offer an opportunity for creative solutions. So it was fairly natural to conceive of a game that addresses the deployment sequence puzzle. But for game purposes, you could simplify matters to assume that each system costs the same and each use case has the same value.

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Gaming Government Start-ups Technology 75

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft’s Omnichannel CX Suite That Can Change Your Revenue Game Do you know? The post Don’t Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! appeared first on Hodusoft.

Omnichannel 52

Omnichannel Gaming CX Touchpoint 52

Customer Think

JULY 13, 2021

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

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Gaming Entertainment Technology Technology 64

MyCustomer Experience

SEPTEMBER 21, 2022

CWhy a Strong CRM & Marketing Automation Strategy can be a Game Changer for Retailers CRM and Marketing Automation Systems are often. 21st Sep 2022. By Nessa Marriott.

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Gaming Retail CRM 52

Customer Think

FEBRUARY 16, 2023

In the weeks preceding the most recent SuperBowl game, LoopMe ran a consumer survey to learn more about U.S. Specifically, the survey asked respondents about where and how they will be watching the big game, why they will be tuning in, and what type of commercials they […] viewers’ plans and preferences related to the event.

Gaming 59

Gaming 59

Customer Think

NOVEMBER 4, 2023

Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? What’s going on with Providence’s healthcare surveys? Seems unlikely. Or is Providence Health & Services unaware that it collects deeply flawed survey data? Seems more likely.

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Healthcare Gaming 45

Customers That Stick

DECEMBER 12, 2019

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be. Read the rest here. »

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Gaming Artificial Intelligence Customer Experience Retail 78

Customers That Stick

DECEMBER 3, 2019

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade. So much has changed in the past 10 years, and truly, no decade prior to this one has been more important to the theory and practice of customer experience.

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Gaming Customer Experience Retail Customer Service 103

Customer Think

FEBRUARY 28, 2024

Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers.

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Gaming Technology Technology 78

Customer Think

JANUARY 23, 2022

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7 This is a bit more.

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Gaming Technology Technology 64