Customer Experience Matrix

DECEMBER 30, 2021

Think Survivor meets Game of Thrones with a dash of Big Bang Theory. There are similar markets outside of retail, where we already see specialist campaign and delivery CDPs in hospitality, financial services, telecommunications, healthcare, education, and elsewhere. It’s a picture that makes a lot of sense.

Gaming 104

Gaming Retail Hospitality Hospitality 104

Gainsight

AUGUST 19, 2020

Welcome to our Change the Game in 5 minutes Series. Nick: How did Gainsight help you change the game? It’s clear to me that you’re not just changing the game with your team, you’re also changing the game for people’s health and their lives. The next question is, how do we bring it all together through data? It’s awesome.

Gaming 98

Gaming NPS Hospitality Hospitality 98

Beyond Philosophy

MARCH 31, 2020

Digitization will also speed up in Education and Healthcare. Imagine each customer being able to look at the scene from different angles using a 360 camera (not so hard) or being able to influence the plot and ending (kind of like the game-books we used to read and play in the 90s). Healthcare, AI, and Robotics.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Fonolo

JUNE 17, 2021

Full medical and extended healthcare. 7 Games and Activities Designed to Boost Call Center Agent Engagement. There are tons of call center games that incentivize meeting targets and improve employee collaboration. There are tons of call center games that incentivize meeting targets and improve employee collaboration.

Contact Center 140

Contact Center Gaming Healthcare Customer Service 140

Lightico

JULY 11, 2021

When dealing with an industry such as healthcare, doctors have many files that traditionally come with lengthy paperwork. Below, we’ll discuss five tips for document collection and organization for healthcare. Regarding healthcare, the doctor can upload all relevant documents instantly, providing the patient with their test results.

Healthcare 52

Healthcare Gaming CRM Technology 52

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology.

Customer Satisfaction 223

Customer Satisfaction B2C Healthcare Customer Expectations 223

Heart of the Customer

APRIL 23, 2015

With so much riding on them, there’s too much temptation to game the system – not just by front-line employees, but by managers as well. But healthcare brings it to a whole new level. Transactional surveys are risky. The post What really matters in patient experience?

Hospitality 94

Hospitality Hospitality Healthcare Gaming 94

Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Shep Hyken

SEPTEMBER 1, 2021

They are forcing everyone in business to up their game, and that’s great for us as customers. . One of my clients, a healthcare organization, ordered a $500,000 imaging machine. These companies are setting the bar higher. One company that has been continually setting new standards and forcing all companies to step up is Amazon.

B2B 129

B2B Healthcare Retail Gaming 129

ECXO

JULY 8, 2024

This is a game-changer, folks – are you ready to join the CX revolution? A study by Shapiro, Astin, Bishop, and Cordova (2005) found that healthcare professionals who participated in mindfulness training reported lower stress levels and improved patient care. This could involve puzzles, strategy games, or complex tasks at work.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Gainsight

JUNE 18, 2020

Welcome to our Change the Game in 5 mins Series. If you’re in the healthcare industry, you may be particularly interested in my conversation today with athenahealth ’s Laura Salonga and Ed Smith. Tell me, why did you and Ed need to change the game? . Nick: How did Gainsight help you change the game?

Gaming 52

Gaming Healthcare NPS Start-ups 52

Fonolo

MAY 10, 2023

3 Notable Contact Center Conferences and Events Healthcare Contact Center Times Conference, June 7-9 Atlanta, Georgia Looking to embrace a new era and elevate your contact center to new heights? This three-day professional gathering will feature cutting-edge topics that directly relate to the call and contact center spaces in healthcare.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

ModSquad

MARCH 8, 2022

From travel industry clients to gaming publishers, most outlets can benefit from being represented by people who not only have an affinity for the various cultures of their audiences, but who can bridge those cultures. Gaming industry clients may sometimes seek Mods who represent a mix that reflects their audience.

CX 98

CX Real Estate Gaming Healthcare 98

CX Accelerator

AUGUST 1, 2018

Common in healthcare practices, an employee can place the code in a group chat or something similar to receive encouragement after a tough call. Insert a quick and fun mental health break together in the form of a virtual game. Institute a “code lavender” procedure with your team. Nate Light queue?

Contact Center 182

Contact Center Healthcare Gaming Education 182

Uniphore

SEPTEMBER 9, 2021

Examples include DeepMind’s AlphaGo machine, which used reinforcement learning to fully understand the board game Go and beat the human world champion. Healthcare. AI is already massively impacting the healthcare industry, enabling medical experts to provide more insightful diagnoses and treatment plans.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Steven Van Belleghem

NOVEMBER 10, 2020

A few months ago, bank and insurer company KBC announced that it would buy the rights to broadcast soccer games via its mobile banking app, showing the highlights of the Jupiler Pro League over the next five seasons. A retailer disrupting the healthcare industry. A bank moving into the sports industry.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Intercom, Inc.

MAY 10, 2018

This is another reason why a lot of gaming companies are hard to fund from a venture perspective: there’s built-in natural churn. If you’re building something in fintech or healthcare, these are all things you have to be very careful with and make sure you understand how those dynamics are going to play out long-term.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

ECXO

JUNE 25, 2024

Sectors such as healthcare, aerospace, and fashion are beginning to explore the potential of AI to drive innovation and improve design outcomes. For instance, AI is being used in healthcare to design more effective medical devices and personalized treatment plans.

AI 156

AI Customer Experience Legal Manufacturing 156

Steven Van Belleghem

JANUARY 19, 2021

For instance, even though WeChat, Ali Pay and Ant Financial were already offering very successful financial services, ByteDance has also been launching FinTech services and it’s also moving quite aggressively into other saturated areas like gaming and education.

E-commerce 98

E-commerce Customer Experience Government Gaming 98

Hodusoft

JULY 15, 2018

VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Here is how and why IP PBX is indispensable in healthcare. Not all may be of use for healthcare but the find me/follow me feature, voice mail and recording features are certainly useful. WebRTC is a game changer for healthcare.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Totango

JULY 31, 2020

Like a good game tutorial, your new user onboarding process should get your customers excited to begin using your product. Example: Healthcare Technology Company A is onboarding a new hospital. Maximizing these benefits means reviewing and revising your onboarding strategy regularly to ensure an optimal experience.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

CommBox

JUNE 25, 2023

Integrating CommBox is the game-changing decision you should make this year to maximize your organization’s growth potential. million customers, and tens of thousands of doctors, consultants, and other healthcare professionals. However, SAP was not built as a customer communication platform, nor does it try to be one.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

Neosperience

MAY 1, 2021

We all recognize mobile technology as the real game-changer in the creation of the world as we experience it today. With the emergence of smart TVs and the new generation of gaming consoles, all you need is a connection, be it movie streaming (Netflix), music (Spotify), the sports experience or on-demand personalized contents.

Retail 98

Retail Healthcare Technology Technology 98

Intercom, Inc.

DECEMBER 21, 2021

I was fascinated hearing about how Rebecca and her mother — child psychiatrist and scientist Dr. Helen Egger — launched Little Otter in the midst of a pandemic and how tech is transforming the provision of healthcare. Doing new things is great, but making existing things better can also be a game changer. Thoughts on innovation.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

DMG Consulting

AUGUST 31, 2018

Whether in the context of autonomous cars, IBM’s Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics and more, AI is playing an increasing influential role. It’s not just about productivity improvements, but game-changing innovation that is opening up doors to new possibilities.

Contact Center 91

Contact Center AI Artificial Intelligence Social Media 91

Fonolo

MARCH 6, 2019

Follow along as they provide webinars, events, and resources that will up your contact center game this year. With a membership representing multiple verticals including finance, technology, healthcare, and BPOs, it provides resources for mapping out goals and operations for contact centers. CCNG does just that.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

CX Accelerator

AUGUST 1, 2018

Common in healthcare practices, an employee can place the code in a group chat or something similar to receive encouragement after a tough call. Insert a quick and fun mental health break together in the form of a virtual game. Institute a “code lavender” procedure with your team. Nate Light queue?

Contact Center 140

Contact Center Healthcare Gaming Education 140

Gainsight

AUGUST 18, 2022

The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year. . Inovalon provides cloud-based solutions to improve the outcomes and economics of healthcare. Without further ado, here’s a look at the lucky winners.

Scorecard 23

Scorecard Healthcare Compliance Gaming 23

CommBox

JULY 1, 2024

Imagine a healthcare clinic using WhatsApp Business to route appointment requests straight to the booking team, reducing customer wait times and keeping patients smiling. Imagine a healthcare clinic receiving a patient’s document for a prescription refill request, making the process smoother and quicker. Trust is a must!

Healthcare 52

Healthcare E-commerce Customer Experience Retail 52

Zendesk

FEBRUARY 16, 2021

Businesses had to up their game. Healthcare. Healthcare. Healthcare providers must now offer remote treatment using digital solutions. Many healthcare providers plan to continue offering virtual services while protecting patient data. Jump to: Financial Services. Manufacturing. Technology. Media and Entertainment.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Qualtrics

FEBRUARY 11, 2019

Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action. Consumerism in healthcare continues to grow. Technology will transform the healthcare experience. is transforming the healthcare experience.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

ProProfs

OCTOBER 25, 2017

Say for instance, in the healthcare industry, it can be used to teach the medical professionals about complicated medical procedures by allowing them to practice by practically touching objects. They are commonly leveraged for choosing menu items or engaging with video game-based environments. Motion tracking.

Manufacturing 99

Manufacturing Healthcare Technology Technology 99

Gainsight

MARCH 7, 2023

When CSMs are all operating within the same platform with visibility into every customer touch point, upcoming renewal, and expansion opportunity , it elevates their game. Imprivata operates in a high-touch vertical (healthcare) and needed to scale their CS team without drastically increasing headcount. Their solution?

Healthcare 102

Healthcare Start-ups NPS Touchpoint 102

Gainsight

MARCH 31, 2020

Even though winter is officially over, like Ned Stark from Game Of Thrones, it seems like we’re all preparing for darker days ahead. Category 3: Businesses in industries like healthcare, remote work, videoconferencing, logistics, e-commerce, delivery, etc. How many years ago was January 1, 2020? ” 11.

E-commerce 105

E-commerce Hospitality Hospitality Start-ups 105

Fonolo

FEBRUARY 9, 2023

SLAs can be gamed In case you were wondering, long intervals make it easy to game this metric. Measuring the percentage of intervals throughout the day that you meet your SL goal is a more telling metric than measuring only to daily, weekly or monthly averages.” 2.

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

Totango

SEPTEMBER 20, 2019

1 | X’s and O’s Aren’t Just for NFL Playbooks… Customer Success Can Play That Game Too. Kerri Brown from SAP’s story of her NFL “Game Day” experience highlights why there’s so much friction in the way of achieving true customer success. It IS possible for the healthcare industry to move fast.

Healthcare 63

Healthcare Gaming NPS Touchpoint 63

Zendesk

AUGUST 10, 2021

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Healthcare. Remember: prospecting is a numbers game. To refocus, it’s worth remembering that sales is a numbers game. Nailing your prospecting strategy is critical to that stability.

Sales 104

Sales Social Media Gaming Start-ups 104