How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience
Customer Bliss
FEBRUARY 1, 2019
Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. How do you keep visitors engaged while waiting in line? WHAT DO YOU KNOW NOW THAT YOU WISH YOU KNEW THEN?
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