Sprinklr

AUGUST 5, 2021

Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. As the Summer Games have unfolded, so have the gripping storylines. It’s hard to imagine a better example than the Olympics, which combine the tradition and prestige of the past with modern trends and sporting innovation.

Innovation 143

Innovation Sports Social Listening Social Media 143

Comm100

DECEMBER 8, 2024

AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience. The post Higher Ed Chatbots: A Game-Changer for Student Support appeared first on Comm100. Are you ready to take the next step in redefining student engagement?

Gaming 52

Gaming Education Compliance AI 52

ECXO

OCTOBER 23, 2024

It has emerged as a game-changer in customer support. CustomerService #customersuccess #cs #customerexperience #AI #Innovation #CX #h2h #TheH2HExperiment Link to original post: Customer Service + AI = Customer Success 3.0 The post Customer Service + AI = Customer Success 3.0

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

MARCH 5, 2024

The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions. Innovation and Creativity: The iterative nature of Design Thinking encourages experimentation and ideation. This promotes an environment of creativity and innovation where unique solutions can flourish.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

Inside Customer Service

AUGUST 26, 2021

Discover even more advanced concepts from my LinkedIn Learning course, Innovative Customer Service Techniques. Help your team unlock their potential from Innovative Customer Service Techniques by Jeff Toister. A few might surprise you. Here's a short preview.

Gaming 172

Gaming Customer Service Sports Innovation 172

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

Steven Van Belleghem

NOVEMBER 14, 2021

Include expert users in the innovation process. A second way to help your innovation from failing is to involve your customers in the innovation process. If you’re in gaming, it’s those people who are gaming every single day. Keep them as close as you can and involve them in the innovation process.

Innovation 125

Innovation Real Estate Social Media Gaming 125

ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The company uses AI-driven video interview platforms and games to assess candidates’ skills and personalities.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments.

Machine Learning 49

Machine Learning Innovation AI Government 49

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Buckle up and discover the hidden "soft factors" that can make your MSP a true game changer. Implement process improvement initiatives and embrace innovative solutions.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. Understanding what makes a customer tick can prove to be a game-changer. Now, let’s talk innovation. It’s a dynamic, empathetic, and innovative way of engaging with customers that can differentiate a brand and build enduring relationships.

CX 284

CX Innovation Machine Learning Technology 284

Gainsight

NOVEMBER 30, 2020

We are going to double down on our innovation. An Infinite Game. Stewart and I both nerd out about philosophy, so we discussed the nature of companies and a book he had recently read called Finite and Infinite Games. What does this mean for our clients and community? We’re going for it. We’re always going to want to keep going.

Gaming 101

Gaming Finance Start-ups Sales 101

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. This leads to stronger relationships and greater customer loyalty.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

PeopleMetrics

APRIL 10, 2025

Enter conversational surveysan innovative approach that uses AI to turn a static survey into a dynamic, evolving conversation with your customer. Why This Is a Potential Game-Changer The benefit of this approach is huge: Operators still get clean, structured data like NPS, CSAT, and key drivers.

AI 62

AI Unstructured Data VOC NPS 62

Steven Van Belleghem

SEPTEMBER 30, 2020

During our conversation, Peter told me that he had become really intrigued by those traditional companies that always seemed to be able to reinvent themselves at the right moment: “that is where innovation plays out in the most extreme form”. But that alignment is absolutely crucial.

Innovation 96

Innovation Non-Profits Start-ups Retail 96

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. Turning customers into loyalists requires a more innovative approach to customer relationship management.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 140

Customer Service Gaming CX Start-ups 140

Intercom, Inc.

FEBRUARY 26, 2018

Innovative startups. The first army are innovative startups. They have the same great ideas and are trying to beat you at your own game. As we were able to benefit from the pace of AWS innovation (and adopt AWS Aurora when it came along) we got 5x throughput at a 30% cost reduction. Money is cheap. The talent.

Engineering 224

Engineering Technology Technology Innovation 224

Customer Think

SEPTEMBER 7, 2023

In the fast-paced world of business, innovation is the name of the game. Traditionally, innovation was considered the domain of IT experts and technical teams. Organizations are constantly seeking new ideas and solutions to stay competitive, drive growth, and adapt to ever-evolving challenges.

Innovation 59

Innovation Gaming Technology Technology 59

ECXO

JULY 1, 2024

For example, a brand like Tesla mirrors the values of innovation, sustainability, and forward-thinking, attracting customers who identify with these values. Are you ready to change your game and create more meaningful experiences for your customers? This identification leads to a strong emotional bond, fostering loyalty and advocacy.

Customer Experience 358

Customer Experience Social Media Gaming Innovation 358

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Additionally, AI can predict future trends by analysing historical data and projecting potential shifts in consumer preferences, enabling companies to innovate proactively.

AI 156

AI Customer Experience Legal Manufacturing 156

Intercom, Inc.

DECEMBER 21, 2021

Thoughts on innovation. Innovation – that is, doing something new, different, and better – is something that’s inherently linked to technology. So it can be easy to get swept up in the idea that in order to be a successful technology company, you must be trying to innovate everywhere.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Or how could you even disrupt it, with clever innovation approaches? How can it reinforce your brand? 2. Virtual Influencers.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Customer Think

DECEMBER 16, 2023

Even the smallest technology is labeled “game-changing” or “next-level.” Today, everyone and everything is a part of the digital revolution. ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad.

Technology 75

Technology Technology Innovation Customer Experience 75

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

CX 156

CX Innovation E-commerce Real Estate 156

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Customer Loyalty Gaming 207

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . If you’re not already a Totango customer, get started for free and try our customer success innovations for yourself. Have you seen what Totango is working on?

Gaming 101

Gaming Innovation Start-ups 101

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

ECXO

SEPTEMBER 30, 2024

The waitstaff pushes for speed and innovation, while the chefs advocate for careful preparation and consistency. On the other hand, internal teams like product development may focus on innovation, feature quality, and adherence to timelines. o Cultural Differences and Blame Game Organizational culture can further entrench divisions.

Sales 156

Sales Customer Experience Innovation Customer Feedback 156

Myra Golden Media

SEPTEMBER 17, 2021

Thursday, October 7 – Service Innovation Recognize behaviors as well as outcomes. promote your events, decorate, play games and take this week to come together (even if virtually). Create team-building activities and have a “kudos” day to say thank you. 3) Have fun: ?promote

Customer Service 139

Customer Service Gaming Innovation Customer Experience 139

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

DMG Consulting

DECEMBER 3, 2024

AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace. 2024 was an amazing year for CX market innovation, but 2025 is shaping up to be the year when companies start to realize quantifiable benefits from these investments.

CX 59

CX Artificial Intelligence Outlook AI 59